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Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you.
We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users.
After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns.
We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods.
We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure!
The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps.
In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues.
Five stars for service, professionalism, and commitment to getting it right.
Thank you so much for your kind words and thoughtful feedback!
We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was.
At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us.
Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team.
We're here for you! Happy dropshipping!- Eleanor 😊
Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.
Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊
Spocket has been an excellent platform, offering easy access to high-quality products from US and EU suppliers. The fast shipping times have been a game-changer for delivering a reliable customer experience. Its user-friendly interface and seamless integration with Shopify make managing my store simple and efficient. Thanks to Spocket, I can offer unique and premium products to my customers.
Thank you for your fantastic review! We’re thrilled to hear that Spocket is making such a positive impact on your business. It’s great to know that our platform’s focus on quality products and fast shipping is enhancing your customer experience. We’re also glad you find the integration with Shopify seamless! If you have any questions or need assistance, don’t hesitate to reach out. Happy selling! 🌟 - Eleanor
I love the platform with variety of products, options to have USA made/shipped, and that I don't have to keep my own inventory! It has made launching my online store much lower cost, and simple to do!
Thank you for your fantastic feedback! We're thrilled to hear that you love the variety of products and the option for USA-made/shipped items. It’s great to know that our platform has helped you launch your online store in a cost-effective and simple way. If you have any questions or need further assistance, we’re here to help! - Eleanor
I like that there are vendors who sell products that are eco-friendly. I try to stick with those vendors and they have beautiful items that are affordable and sustainable.
Thank you for sharing your experience! We’re delighted to hear that you appreciate our eco-friendly vendors and the beautiful, sustainable products they offer. It’s wonderful to know that our platform helps you find items that are both affordable and environmentally conscious.
We’re always here to support your journey toward more sustainable choices! - Eleanor
Spocket is a good application that significantly simplifies the process of adding products to a store. While there are some minor issues, particularly concerning the integration with products from AliExpress, these are primarily due to the Aliscraper app, not Spocket itself. Any questions or problems I've had were always resolved within a few days by Spocket's supportive and responsive team. Their customer service is commendable and greatly enhances the overall user experience.
Your kind words mean a lot to us! We're committed to providing the best possible service and support to our users, and it's great to know that we're meeting that commitment. - Erwin
It has been a great experience. The app is easy to use and works seamlessly with my Shopify store. I have been doing all the research and setup on my own with the help of videos and such. Spocket is the first app I started using when I setup my Shopify store and I couldn't be happier.
Hi there!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we will assist you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
