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Au début j'avoue je ne comprenais pas grande chose. Heureusement spocket a un service client compétent. L'agent Robin est très professionnel. Cinq étoiles pour Robin.
Hi there!
Merci de nous avoir laissé une si belle critique. Nous sommes heureux que vous ayez apprécié votre expérience ; notre équipe de support client, en particulier Robin, sera certainement heureuse de lire ce que vous avez écrit. Nous accordons la priorité à l'expérience et à la satisfaction de nos clients et votre avis réaffirme le travail acharné que nous déployons chaque jour. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à support@spocket.co - Abby
Outstanding Support from Advisor Prinz!
Advisor Prinz provided exceptional support for my Spocket app experience. His knowledge, patience, and dedication to customer satisfaction were truly commendable. Prinz went above and beyond to ensure my needs were met and my questions were answered. I highly recommend seeking his assistance for a seamless and stress-free experience. Thank you, Prinz, for your outstanding service!
Hello UMustHave! Amazing! We’re very pleased that Prinz was able to provide you with exceptional service and answer all of your questions! We’ll make sure that he receives your feedback. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Lorena m'a repondu dans un délai rapide et avec les informations et brochures pour plus de details. Merci énormément !!!
Merci pour vos commentaires! Nous sommes vraiment reconnaissants pour vos commentaires sur Lorena et nous nous assurerons de partager vos compliments avec lui ! Nous espérons que nous aurons l'occasion de vous aider à nouveau. -Erwin
downloaded app 10/20/25 did not use app, items were hard to find and not easy to drop, charged 54.99 on 11/9/25, unaware, once i became aware of charges deleted app on 11.26.25, was charged again 11.28.25 another $54.99. attempted to reach out using 24/7 chat on spocket website, waited 45 mins for response, no agent ever attempted to assist
We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be.
Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings.
That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience.
We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at support@spocket.co
with your account details so we can review the charges and assist you promptly. - Eleanor
The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!
Thank you so much for your thoughtful review! 🌟
We really appreciate your feedback about the product import limit, too. We understand how that could be frustrating when you’re just getting started, and we’re always looking for ways to make the experience clearer and smoother for our users. It’s great to hear that things are improving for you — we’re excited to see your continued success! 💛
Happy dropshipping!- Eleanor 😊
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for!
A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day!
Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you.
We're here for you! Happy dropshipping!- Eleanor 😊
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription.
I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible.
Please reach out to us directly at support@spocket.co
(or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away.
We appreciate your patience and the opportunity to resolve this matter properly.
I am still learning the app and growing my store with inventory, as I navigate through the process, Eleanor has always been on top of my questions. Her responsiveness and knowledge base has made me feel secure in my decision to proceed with Spocket.
I do wish the suppliers would have more art in stock, most have become sold out.
But customer service has been excellent! Thank you Eleanor!
Thank you so much for your honest feedback and kind words! We're delighted to hear Eleanor has been such a great support for you throughout your journey with Spocket. She truly cares about helping our users feel confident and secure. We appreciate your patience as you grow your store and inventory.
We also hear you on the art suppliers’ stock availability and will continue working to improve and expand our supplier options. Your satisfaction means a lot to us!
Thanks again for being part of the Spocket community. If you ever need anything, Eleanor and the team are always here to help! ❤️
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame!
SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge.
We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
Spocket is a solid dropshipping platform, especially for sourcing from US and European suppliers. Its clean interface and seamless Shopify integration make importing products easy. Fast shipping is a major advantage over platforms sourcing from China. I had an excellent experience with Eleonor from tech support—proactive, knowledgeable, and always helpful. Highly recommend!
Thank you for your thoughtful review! We're thrilled to hear that you find Spocket to be a solid platform, especially with its fast shipping times and seamless Shopify integration. We’re glad you appreciate the clean and intuitive interface too. If you ever need any assistance or have further suggestions, feel free to reach out—we're here to support you!Happy dropshipping!- Eleanor 😊
