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If I could give you no stars, I would. I uninstalled this app and they continue to try charge my credit card three sometimes four times a week.
This locks my card up every time and I have to call and get a new card and contact everyone that I have set up to pay on my card and give them my new card... THREE TIMES A WEEK!
We're truly sorry to hear about your experience, Waverly Claire, but we appreciate you sharing it with us. Your feedback is invaluable as it guides us in areas where we can improve. Rest assured, we're committed to taking the necessary actions to address your concerns. As a company focused on resolution, we're eager to assist you and resolve any issues you've encountered. Please feel free to reach out to us anytime at support@spocket.co. Thank you for giving us the opportunity to make things right, and we wish you all the best!
I believe the app can be improved, until then, I won't be using it as it is not beneficial for me. The Customer Success Specialist Leah helped me with a problem I had and its resolved now.
Great experience to date. Information and procedures are clear. Lorena assisted my queries, promptly and clearly.
Hi Tommy Handler!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Lorena. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Huge Shoutout to Ria with customer support! She did everything possible to help make sure my issues were resolved in a timely manner. I feel completely confident doing business and knowing that I'll be cared about. 10/10 best service. You go, Ria!
Hi Pet Supply And Play!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Au début j'avoue je ne comprenais pas grande chose. Heureusement spocket a un service client compétent. L'agent Robin est très professionnel. Cinq étoiles pour Robin.
Hi there!
Merci de nous avoir laissé une si belle critique. Nous sommes heureux que vous ayez apprécié votre expérience ; notre équipe de support client, en particulier Robin, sera certainement heureuse de lire ce que vous avez écrit. Nous accordons la priorité à l'expérience et à la satisfaction de nos clients et votre avis réaffirme le travail acharné que nous déployons chaque jour. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à support@spocket.co - Abby
Leah was amazing, she very very patient and guides you every step of the way.
GO LEAH............
Hi Dominica Beauty!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Leah. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Many thanks to the support team for their great efforts to solve my refund issue specially the collaboration from Abigail ..very responsive team.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
I would like to highlight the exceptional support provided by the agent Ria at Spocket. Her attentiveness, readiness, and effectiveness in addressing my queries were pivotal. Ria’s commitment to high-quality service reflects Spocket’s dedication to customer satisfaction. I highly recommend Spocket for its unparalleled support. Thank you, Ria, and the Spocket team!
Hi there!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by Ria. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Spocket is amazing i have never been a part of something set up for everyone to succeed. It gives clear instructions on how to build a profitable business
Hello Ashley Express! Thanks for the awesome feedback! It's part of our goal to continue to empower you toward success. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Support is wonderful and quick to answer!
Hello The Inner Spring! Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
