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I was given a Free 30 Days extended trials, it's a nice gesture toward new user. Now, it's time to explore so that trial turns into a life time partnership.
Thank you for your kind words! We’re glad you enjoyed the extended trial and are excited to support you as you explore Spocket. We look forward to helping you grow your business and building a long-term partnership with you! - Eleanor
Good experience in onbarding, had teething issues and was fixed then and there. great support team, gave me a 1 month extra free subscription because I had issues for 4 days in importing
Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor
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Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Updated Review – November 2025
If I could give this company 0 out of 5, I absolutely would.
It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability.
The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable.
If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected.
We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period.
We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future.
Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here.
Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers.
This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain.
I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed.
The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability.
For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers.
https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team.
Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development.
We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
I’ve been using Spocket for a while and have had a good experience overall. It’s easy to navigate, finding products is straightforward, and managing suppliers is pretty convenient. It’s not perfect, but it definitely makes the dropshipping process simpler and saves me time.
Thank you for sharing your experience with Spocket! We’re glad to hear that you find the platform easy to navigate, product discovery straightforward, and supplier management convenient. 😊
We also appreciate your honest feedback—it helps us understand where we can improve. We’re happy to know that Spocket is making your dropshipping journey simpler and saving you valuable time. Wishing you continued success with your store! 🚀 - Eleanor
DISHONEST BILLING FRAUD &
FAKE REFUNDS - AVOID!
Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account.
Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02!
They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened.
We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred.
We appreciate your feedback and are committed to resolving this matter as quickly as possible.
I just installed Spocket and so far I’m really impressed! The platform is easy to navigate, and I’m enjoying exploring the products and suppliers available. Looking forward to spending more time with it and seeing how it works for my store.
Thank you for giving Spocket a try! 😊 We’re thrilled to hear you’re enjoying the platform and exploring our products and suppliers. We hope Spocket continues to make your sourcing journey easier as you build and grow your store. We’re excited to be part of your journey and wish you lots of success! 🚀 - Eleanor
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met.
Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly.
Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible.
We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
We understand that pricing is an important consideration, especially with so many tools available today.
Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
