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I've had a terrible experience with spocket from day one. All 15 of my orders I think one actually went through. I was charged for august and this is when my bad experience with them started. I have been trying to get a refund for the trouble they have caused me but all they offer me is 20% discount. can you believe this? I wouldn't recommend them to no one! they make sure they are prompt when it's time to bill you. sad sad :(
We’re truly sorry to hear about your experience with Spocket. We understand how frustrating it must have been to have issues with your orders and then feel that your concerns regarding the August charge were not properly addressed.
This is certainly not the experience we want for our customers, and we apologize for the frustration and inconvenience caused.
We’d appreciate the opportunity to look into your account and review what happened with your orders and refund request. Please reach out to our Support team with your account details so we can investigate this further and work toward an appropriate resolution.
Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can make this right.
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you.
Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us.
Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you.
We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
Customer service gets a full 100 stars from us. We ran into some tricky issues that Shopify wouldn’t even touch, but the Spocket team explained everything clearly in plain English and helped fix them incredibly fast.
We also absolutely love their product selection — it’s a huge step up from AliExpress and perfect for our store.
I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be.
We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue.
We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I HAVE BEEN CHARGED $58 AND MY PLAN IS THE $39.99 AND THE WEBSITE IS USELESS
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users.
To clarify a few points:
Supplier communication is routed through support to maintain
accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times.
Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency.
Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong.
We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at support@spocket.co with your account details, and we’ll prioritize your case.
Your feedback helps us improve, and we take it seriously.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users.
After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns.
We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods.
We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
Don't do it. Way overpriced and you cant do anything without subscribing, and I was overcharged. Shopify also tells you that if you uninstall an app you will stop being charged for it, but I've now been charged over $250 for apps I didn't even use and uninstalled, and im not happy about it. I think im done using apps for good because they seem to be predatory
Hi, we’re really sorry to hear about your experience. We completely understand why unexpected charges—especially for apps you believed you had already uninstalled—would be frustrating.
We’d like to look into what happened with the charges and see if we can help resolve this for you. Please reach out to our support team with your store details so we can review your billing history, subscription status, and the charges in question.
We also appreciate your feedback about pricing and subscriptions. We never want our customers to feel that our app or billing practices are unclear or predatory, and we’ll take your feedback seriously as we continue improving the experience.
We hope you’ll give us the opportunity to investigate this and make things right.
Great delivery times for pet supplies, but watch your margins
I launched my online pet boutique in August 2026 focusing on the US and EU markets, and Spocket has been my primary supplier integration since day one.
Thank you so much for the great review! 😊 We’re thrilled to hear that Spocket has made product sourcing easier for your online shop. We’re especially glad you’re enjoying the pet category—we’re always working to expand our selection and make it easier to find products that fit your niche. Wishing you continued success with your store! 🚀 - Eleanor
