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Their Customer Service is one of the best that we have seen in Shopify's app store. They show us that they really care about us and want to take care of our concerns to make certain we are successful. It's all in the family and that is the way that they treat you--just like a loving family.
What a heartfelt message you left for us and we are overwhelmed with pride! We do care for our valued customers and it is true that we consider you a part of the Spocket family! We aim to provide a professional yet personal approach and you definitely will feel like royalty with the Spocket support team! Thank you.
I LOVED using this app! The customer service was amazing and they were super quick to respond to any questions I had. The app itself was so easy to use and navigate, and I loved how it looked on my store. Overall, I would highly recommend this app to anyone looking for an awesome loyalty program!
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
I am some what new at this. I have look at different supplier's to see what they offer and they all got something but then when a customer buys and then they find out they won't get their item until 2 to 3 weeks later they are not happy. So I will try Spocket to see if they really ship in a couple of days.
Spocket is very easy to navigate through, I love that they have a lot of US products to make my shipping times better inside of the US once I open my store in the next week or so. When I had questions Vash from the support staff was very fast, helpful, and friendly. I recommend Spocket to others trying to get into this space.
Amazing! We are happy to know you love the experience with the app. This is really easy to navigate and beginners will have a smooth start with their store adding our products. We are glad the customer support team was able to help you with your queries. We are looking forward to assisting you again soon! - Erwin
I was helped by Rohini to help with the issue of a supplier not shipping out a product quickly.
Rohini was great with follow up and prompt responses to my questions. I was very please with the chat help which was very speedy as well.
I enjoy using spocket and the platform is clean and easy to navigate.
Thank you Rohini for doing a great job.
Thanks for sharing your positive review of Melvin's service! It's part of our goal to continue to empower you towards success. We'll keep on adding more products for you to choose from. Reach out to us at support@spocket.co anytime you need help! -Erwin
So far my experience with this app has been good. Excellent customer service and lots of great products. I have had a few issues with orders, but the customer service has been quick to help out and get things sorted (thank you Rohini!). I do wish that there were more European suppliers as it can be challenging to find good products with reasonable shipping rates to Europe.
Hi there! Thanks so much for this. Yes, we do understand that a wider selection of suppliers from the EU would prove beneficial to a lot of the merchants on the platform. Rest assured though that we regularly add suppliers on the platform so be sure to keep an eye out for more European selections soon!
Really good app. My favorite by far! wowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
We appreciate the feedback! Your time and experience are important to us so we worked hard to make Spocket easy and seamless to use. Thank you for trusting and choosing us! - AJ
Spocket has a vast collection of goods from different niches with an affordable plan! If you're looking for US suppliers, I highly recommend them. Most importantly, their customer service is second to none. Specifically Ria, who helped me through multiple issues. Her professionalism, responsiveness, and eagerness to resolve issues promptly have provided me with a seamless experience with Spocket. Thank you!
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Ria's assistance has made such a difference and has finally solved your problem. - Erwin
Spocket is spot on! No auto-bot generic support via chat! Quick, quality responses to questions about processing and shipping times for drop ship product in the US. I wasted time clicking around on other competitor websites. I'm new at this, so having a real person respond was very reassuring. The rep even helped me find products that I was looking for by sending me direct links. My only regret is that I didn't start with Spocket first!
We're truly happy to hear that we're able to assist you with your questions right away. We look forward to partner with you in your success!
Happy Spocket-ing!
VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but gave them the chance and never delivered as drop shipper.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
