Spocket: US & EU Dropshipping

Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants.

Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème.

Veuillez contacter notre équipe d'assistance à l'adresse support@spocket.co en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor

We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be.

Please reach out to our support team at support@spocket.co so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible.

Thank you for bringing this to our attention.- Eleanor

Merci infiniment pour votre magnifique retour, Zita ! 🌟

Nous sommes ravis d’apprendre que vous appréciez la réactivité et le professionnalisme de nos conseillers. Un merci tout particulier pour la mention spéciale à Joe — nous ne manquerons pas de lui transmettre vos compliments, cela lui fera énormément plaisir.

Nous sommes également heureux de savoir que la qualité des produits et la rapidité des délais de livraison répondent à vos attentes. Votre recommandation auprès de votre réseau est la plus belle récompense pour notre équipe.

Merci pour votre confiance et bienvenue dans la communauté Spocket. Nous vous souhaitons beaucoup de succès dans vos projets ! 🚀 - Eleanor 😊

Thank you for sharing your experience! We're so glad to hear that your first interaction with our support team went smoothly and gave you peace of mind. Our goal is always to provide clear answers and a stress-free experience. We're here anytime you need us! Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊

Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone!

We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉

If you ever need support along the way, we’re here for you. - Eleanor

We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at support@spocket.co so we can resolve this promptly?

As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges.

We truly appreciate your patience and are committed to making this right. - Eleanor

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊

We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account.

To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at support@spocket.co - - Eleanor

Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her!

We’re always here if you need anything else. - Eleanor