Springbot

So we've been using Springbot for about 3 months now. I'm super happy with them and the data they collect. Their service has so many features and benefits. I won't go into the details of what they offer, you can read up on that elsewhere. There are a few things that I think they can improve upon. They aren't deal breakers, and I've found work arounds for them:

• They don't have an app so you need to post from a desktop.
• Facebook Social hub only allows 1 image at a time per post.
• Doesn't autofill Hashtags like IG
• Will not simultaneously post on IG and Facebook.
• Image size must be 3mb or less which ads time on my end because I have to resize images.
• Some of the data can be funky at times such as abandoned cart info.

What you should know is that their customer service is on point. I completed the on-boarding process with Ben. He was patient and helped me learn the interface quickly. We had weekly calls where he answered all my questions, and helped me get everything set up. After my first month I was assigned to Andrew. He's been super helpful giving me marketing ideas and helping me maximize my ROI using their service. I get responses to my emails in a timely fashion. I've been really happy with his suggestions, and he always makes himself available when I have a question or want to set up a meeting to discuss future actions. My Facebook acct. manager is Nichole. She's also been super helpful, answering my emails after hours, giving me suggestions and really helping me maximize my sponsored facebook posts. This was something that I was doing on my own before Springbot, and she's really helped bring it to the next lever. She sends me weekly reports allowing me to see what works and what doesn't.

The best way I can describe Springbot is: It's like having my own mini-marketing team helping me reach my customer base and make the most of my time. As a small business owner, It can be hard to find the time to fine tune this part of the business, but as we all know its very important to do so. The team at Springbot helps me do just that!

Springbot offers tons of great marketing tools for businesses-I especially love their selection of triggered e-mails (it integrates nicely with Shopify as well). Springbot's customer service gets an A+. They are kind, helpful and responsive to all of my questions. Would definitely recommend.

We've used this app for about 10 months now - I cannot recommend it if you have half an understanding of how to do these things yourself.

Originally promised a "partner" in marketing and that they would do the heavy lifting and let me focus on the products and technical part. They were originally enthusiastic - until they weren't. FB marketing contact quit and it took 4 MONTHS to get them doing anything. And only with threats of pulling my account.

We're back to not contact in over 2.5 months, and simply phoning in bullshit ads that aren't having an ROI. They CLAIM ROI, but it's sales I enter manually. Better off using the money and doing your own Ad-spend and controlling your image.

We are in the middle of cancelling our contract right now. Do not waste your money if you are capable of doing this on your own or have a specialized product/field.

Was excited at first...very salesy interactions and onboarding. Was very expensive for what you could accomplish on your own with your own e-mail service and retargeting app. I was expecting more interaction and hands-on work from your 'account manager'. After a very simple 'onboarding' you are left to the races was a relatively clunky interface and a once-a-quarter call that isn't really useful. Towards the end, this call was forgotten about and my "once-a-month" free email had typos.

Everyone I interacted with was nice though, so that was ok. A good group of people, but quite honestly not worth the high price-point. Especially for smaller businesses.

You still have not fixed the problem where if you hit the back button you lose the whole design of your campaign. For this price, and given the fact that you have to save after EVERY ACTION, it should be simple. But no, you don't care. We know many other customers have asked you to address this, but you still haven't bothered. We'll be unsubscribing from you soon.

I've been using Springbot for quite a while now (since the MailChimp debacle). I was promised that they would be a "partner" in my marketing efforts. This isn't the case. It's just an app. I get an email once in a blue moon with a suggestion here and there. Not much of a "partner".

They changed the interface for their email creation. It is very difficult to use.

I opted to let them manage my Facebook Ads as well. MISTAKE. My rep just up and left without notice. Emails went unanswered, which was infuriating. No communication. I just out of the blue get an email from my new FB ads rep. No explanation.

Speaking of FB ads. I went through all of the ones that Springbot created, and found 1/2 of them not pointing to my Instagram page and were using the wrong pixel. It was using an inactive one. FOR 3 MONTHS.

I'm dropping them like a hot rock. The service is NOT worth the monthly fee.

I'm really tired of Shopify Partners screwing me out of my hard earned money.

EDIT: 07/12/17

We were contacted continually over the course of three-four months by one of their sales representatives. They were pretty good at selling the product, making all kinds of promises. Eventually we decided to give it a go. $499 a month... Once we signed up we scheduled an on-boarding call which didn't go well. I was told that the first call was 30 minutes and couldn't run over. We had lots of questions as we wanted to get the best out of springbot immediately. The integration was set over SIX weeks of single 30 minute phone calls. The email tool was terrible, use Mail Chimp!!! The analytical data was inconsistent and didn't match what we knew from other tools. They say 'no contract' but when you cancel they try to take an extra months payment. In comparison we use Mailchimp Yotpo and Zenstores. All three of which have been fantastic, good customer service and worth the investment. These guys are a bunch of misleading condescending rip-off-merchants. AVOID AT ALL COSTS. 0/5 stars.

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Springbot reached out. It turns out they did indeed charge us for a second month, after confirming that they wouldn't via email. Having communicated with them a little further they refunded both payments. So as a business we aren't left with close to $1000 down the drain. The whole experience wasn't great. But the most recent contact from Emily was much better. She was really considerate and objective. In her own words she gave us a amicable exit, which was much easier than the emergency exit we used initially. The first part of the review is reflective of the experience. Although I feel Emily's customer service efforts have been very good. So I have adjusted the review to 2/5 stars. I wish springbot all the best in the future, and hope other customers receive better service than I did. I think Emily should teach some of the other members of the team about customer service.

We were very disappointed in springbot and how they conduct business. When they gained access and we signed them up they contacted a lot of our competitors which they would of found from reports they did for us. They contacted them using us as leverage using a generic email that had mistakes throughout. This not only showed us that we could not trust them but that they are obviously not thorough in how they conduct business. It was very disappointing and time wasting experience. We did contact them and they did respond however we were not happy with their response/excuse.

For what you will pay for their services you're left with a lot of work you have to do yourself. Save the money and do it yourself with other apps. For the $600 a month (base package) its not a smooth process to create an ad. Instagram promotion will get you a far better return in your investment for a tenth of the price, or less. This app also has a HUGE learning curve. So expect to invest a lot of your time learning their system. For the most part the information they provide is information you get from Shopify for free. I did a giveaway where all you had to do was sign up to our newsletter on their email service. I wasn't able to find the winner's email address. So I signed up using my email and wasn't able to find it either. Not a user friendly system. I was able to get better sales numbers and didn't cost me $600 to achieve them. I wanted something more automated where I can make a couple adjustments and have ads running in a couple days. NOT the case. Can be the case if you spend a large amount of your time learning the system, adjusting ads, (also the errors I asked to be fixed on my ads were never done). Lastly you will be charged for an extra month if you don't cancel over 30 days before they charge you. Its like a little $600 thank you charge for not liking there services, they will not waive that charge. They will remind you however that you agreed months earlier to pay that ( as per their policy) .

We really tried hard to make SprinBot work for us but we just couldn't. It was full of glitches and inaccurate data. Customer support on their end was awful and overall a complete waste of time and money for us.