Springbot

After initially being highly sceptical and nervous about letting Springbot 'harvest' our data, I've had a really great experience with Springbot. Having training sessions every week with Darby allowed me time to get to grips with each new section we'd gone through the previous week and I'm now set up with my account manager, Rachel. We've already seen returns on the adroll and triggered emails and I look forward to continuing the upward trajectory. Darby has always been incredibly helpful in adapting the service to our needs and not pushing sales for added extras that aren't relevant to our business. It's allowed me to asses all our marketing capabilities in one place in a way that is easy to understand and let's me build much more of a marketing base and ground plan. Thanks Springbot!

We have been using springbot for over a year and can't say enough about it - it's a great tool to gain insights into your customer base and pull data against all your marketing initiatives - all in one dashboard. Complex in it's functionality with complete user ease. We do a lot of influencer marketing and their trackable links was vital to understanding which partnerships drove return. In addition to being a great tool, the team at Springbot is outstanding. From the on-boarding period all the way through to when we transitioned to your account manager - they gave relevant insights into our industry and were always willing to work to find the best solution for our needs. If you're feeling over-whelmed with pulling data from different platforms and want to get a better handle on your overall marketing activity and ROI - Springbot is a wonderful resource.

We want to make sure other people thinking of utilizing Springbot should most definitely give it a try. We are always amazed at the level of interest and support we have received from this very bright and energetic crew. We have worked with Michael on our Amazon seller account and could not be more impressed with his level of knowledge of the platform and tenacity to get us completely set up and utilizing features that suit our business most equitably. He has taken all the frustration out of learning a new program and actually made it an enjoyable experience.

We have also had the pleasure of working with Kori on our Ad rolls campaign and she too is very creative and helpful sorting out the best way to reach our target audience. She is extremely responsive and supportive of our brand.

This team has been a great addition to our staff in both personality and qualifications.

Riza Chase-Gilpin, founder/CEO
Tumblewood Teas, LLC

Loving my experience with Springbot! As our subscriber list continued to grow, so did our fees with Constant Contact and Mail Chimp. Springbot not only offered the most affordable pricing by far, they also came with so many extra bells and whistles - especially in the area of most of the social media platforms that we use. Everyone we've dealt with has been super professional and always going above and beyond to ensure optimum performance in whatever aspect of Springbot I was utilizing. I was even able to work closely with my account manager on the design of all of my email campaigns, and got feedback on what types of verbiage would probably be most effective. Thereafter, someone always made it a point to touch base with me on a regular basis to discuss the results of these various campaigns and suggestions were given on how to improve the next ones. These guys are so easy to work with and most importantly, we have seen increased revenue since partnering up with these amazing folks! Thank you Springbot!

We're off to an awesome start with Springbot. We saw an immediate increase in traffic and orders once we were up and running with them.

The onboarding team is awesome. Weekly calls were set up to walk us through setting up triggered emails, prepping ads for Adroll and how to monitor campaigns. They also show you all you can do with Springbot, including building smart email campaigns using audience segmentation.

We're also using Springbot to manage our Facebook ads, which has also been very solid in terms of success. More importantly, they were on us early to get images and content ready for the holiday season.

Once we were confident in using Springbot's tools, we were put in the hands of a team member who helps us set goals and works with us to hit them.

If you have a small team and keep putting off building your email list and setting up triggered email campaigns to profit from that list, Springbot is well worth it. As I mentioned earlier, their team is great. They'll motivate you to get things done and they have the knowledge to help drive sales.

I have been using Springbot for the last 30 days or so and I can really say I really like it. I do think that some elements of the platform were oversold to us but I will get into that later.

Pros:

The email segmentation and targeting is awesome. The whole email marketing platform is top notch. Very easy to use and has already provided us with great results. Much better than Mailchimp! The Ads platform is also very nice. The Adroll integration is amazing and again has already provided us with a big ROI. I do feel the creation and implementation of the ads can be a little clunky. It isn't as intuitive as the email creation stuff but the results make up for it.

Cons:

The social hub is virtually worthless in my opinion. I don't use it at all. You're very limited in what you can do inside of it in terms of functionality. The big thing is the ability to schedule post, which you can do in FB business manager anyways. You can also schedule tweets but our business doesn't use Twitter. No Pinterest integration or ability to post or manage your Instagram account. I guess the shoppable Instagram is cool but like I said you can't manage any other things from Instagram.

Conclusion:

Overall I love the platform. The social limitations aside everything else is really great and I do think it is worth the money. The Springbot team has been incredibly helpful, our sales person Preston was really great in addressing our initial concerns and getting us committed. The on-boarding specialist Olivia was really helpful in getting us setup and getting the ball rolling. Our Account Manager Ashley has been great so far, we haven't had a ton of time to work with her yet but I'm sure if she's anything like the other people on the Springbot team she'll be a great resource.

Overall I would recommend it if you can afford the expense and can spend the time learning the platform.

It was a learning curve. I used to use Omnisend. I am not very computer saavy but they helped me to grow my company. I had to lower my costs so I changed to a smaller company Machine Labs and am happy with that. The conversions from emails did work well. I had to help Springbot improve a lot of their errors. They did have a Messenger ads and Ad Roll but at cost. I suppose it helped get some return. I would rather use my money to do some FB ads direct to get people in the door. I hope they improve slowly.

Couldn't agree more with Tuner Tools below, if you have an app like Omnisend downloaded and are comfortable creating your own emails and "abandoned cart" emails, etc then SpringBot offers you no advantage.

Communication was poor and delivery deadlines they promised were not met. Delivered emails was poor quality and lacked marketing expertise.

I had a very positive experience with Springbot. Their dashboard keeps of all your channels organized in one place. It's very convenient for any ecommerce business. Their support staff is always ready to jump on a call with you.

Learning their software is made easy through walkthrough tutorials. Special shoutout to Erin and Kyle for always being so great to work with!

Our company just finished onboarding and I am very pleased! We are a small company with an extremely niche market so I was reluctant to entrust our business with Springbot. Although this is something I could likely do on my own it makes my life so much easier knowing that they are willing to learn our business and help us to be more successful. The service piece to Springbot is their most valuable feature. Each person that we have worked with has literally held our hand as we learned. I recommend Springbot to any company like us who is maxed out on time and people resources. My learning curve has literally been shortened by months! I look forward to more success with this company.