Squid Support

Answer order, return and refund questions automatically, with your team in control of every action.

Squid Support brings email, live chat and WhatsApp into one shared inbox, with an AI agent that works from your store data. It looks up orders and tracking, registers returns, and can refund, cancel, change addresses and create discount codes within limits you set. Start in draft mode so your team approves every reply, then let it send on its own. It hands off to a person when unsure. Run several stores from one account, each with its own inbox, chat widget, policies and AI settings.

• AI answers order status and tracking questions from live Shopify order data
• Register returns and issue refunds from the ticket, within limits you set
• One shared inbox for email, live chat and WhatsApp, across all your stores
• Draft mode: approve every AI reply before it sends, or let it send itself
• Hands the conversation to your team when a person is needed