syncX: Stock Sync & Importer
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Very good app that is however let down by mediocre support. When they get round to replying, they resolve the issue, but that can take days. If your business - like ours - requires rapid inventory updates then you need proper support. Looking for alternatives.
Thank you for your positive feedback about our app.
We apologize for any delays in our support response. We understand the importance of timely help for businesses like yours. We're actively working on improving our support for faster responses.
If you're exploring alternatives, feel free to ask for recommendations. We appreciate your business and are committed to serving you better in the future.
We use it to sync our physical store inventory and price updates, it is the top app here, we had a few issues, but the support quickly fixed them. very recomended.
Thank you for your kind words! We're thrilled to be your top choice for inventory and price updates. If you ever need assistance in the future, please don't hesitate to reach out. Your recommendation is much appreciated!👏 👏 👏
One of the best apps I have encountered - with regards stock sync, it works perfectly for me, updating 6,500 SKUs from a supplier feed via ftp 3 times a day. Support was fantastic and helped me liaise with the suppliers IT manager to iron out the set up - genuinely delighted with the outcome.
Thanks for the great review💙💙💙! We're delighted that Stock Sync works perfectly for you, even with a large SKU load. Our support team is here to assist anytime. If you ever need more help or updates, just let us know. We're here to keep you synced! 😊👍
Stocksync has been incredibly useful in managing our inventory and syncing price, availability, and metafields. When an issue arises, they normally respond in the next day or so, but they are very helpful and even went and added a new option for us to use in order to accommodate our needs. Would recommend stockysync for anyone looking to manage pricing and inventory.
Thanks for the fantastic review 💙 ! We're glad Stocksync has been incredibly useful for your inventory management needs. If you ever need assistance, we're here to help. 👍
This app is brilliant and the support is even better. Being able to filter the products I want to sync supplier-by-supplier and using custom billing is great, I don't need my whole catalogue synced so I only pay for what I need.
The app supports loads of ways to run feeds. I have it set to send me an email daily so I can check what's run. It's reasonably easy to set up, I'm running email attachment and SFTP feeds and this app was much easier to use than another I tried.
Raj has been great at pointing me in the direction of what settings I need to change to get to my desired outcome and responds quickly, time zones permitting.
In short, does everything I can think of, at a fair price, easy to use and with excellent help explaining how it works if required.
Thanks for the kind words!🩷🩷🩷 Our app's customization and support make syncing a breeze. 😄 We're delighted to hear you find it easy to use. Raj is here to assist you anytime. If you have more ideas or need help, give us a shout. 💡👏
The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.
We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you.
To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address?
Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved.
We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns.
We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏
Thanks,
Stock Sync Team
The support is above and beyond. Although I bombed them with different kinds of issues and requests, they answered diligently. And the App itself is functioning without any major issues. Would reccomend this app for syncing products via feed.
Thank you for the amazing feedback! 👏😊 Our support team is here for you 🙌. Delighted to hear the app's running smoothly. Feel free to reach out anytime! 👍
Great for creating products and also updating products. Been using this app for years and can ensure they always had a great quick customer support whenever i needed it. Easily recommend.
We appreciate the fantastic review from you! 💙 If there is anything we can do for you, please let us know! 🙏
I have been really happy with this app. It has been reasonably easy to use and has lots of videos and tutorials to help you.
There was just one supplier I could not work out how to sync to and I messaged stock sync directly and they were able to set it up for me for free.
The service has been great.
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩
StockSync runs very smoothly for us and has helped make a operations much more efficient. What really stands out it the customer support, it's one of the best I've ever encountered.
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you & glad we were able to solve the issue quickly & efficiently 💪🤩
