syncX: Stock Sync
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I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.
Spoke with Azza today, he was very helpful and resolved my issue regarding filters. I am also delighted that a chat function is now operational. Great result, thanks.
We are very sorry for the bad experience on Stock Sync. Our team is quite sad about the 1-star app review. We hope you can give us a chance to help you.
We deeply apologize as we have to admit it is a flaw on our end that we only support via emails only at the moment and not calls or live chat. We will definitely improve this in the future.
Regarding the billing, we do have an option for our users to downgrade to a free plan whenever the user wanted to put it on hold for using Stock Sync so that it won’t get billed monthly. All settings will remains as it is if users decided to upgrade it back again.
It saddens us that the feed leaves an impression that we are blocking you. However, the monthly plan takes into account the total variants from the whole store, not only the ones to be updated from the feed file.
This is because Stock Sync will need to find matching products from the store and the file in order to update the products.
We do have a filter where you can limit the products to be updated and it will decrease the product limit if you do not wish to upgrade the plan.
To clarify, we never deleted any review even how bad it is. We will make it right until our customer removes/update the review willingly. Please contact us at support@stock-sync.com so we can help you with that.
I think you will not find any app better then this I mean I had to do work for 2 days just to update stock and now it takes less than an hour to do so. best app, Kudus
Thank you so much for taking the time to leave this lovely review 🙌 🙌 🙌 We're so happy you're enjoying Stock Sync💞
We have used this app for 3 months now and are so impressed.
It just works and when we have issues the support team are always able to help quickly.
Highly recommend it
Great APP with responsive customer support. A lots of options to adjust/modify the feed to your needs. If you can't figure out how to do it - just ask a support team...
I was very impressed with there customer service so far. They replied quickly and gave me an extended trial period so I can make sure the app is for me. Wow! thank you!
Does exactly what I need it to do when syncing my physical stock along with suppliers warehouse availability, greatly increasing the options I'm able to offer customers.
Great app. Saves tons of time, easy to set up and flexible with the updating process. Support is fast and efficient (not that you will need it much!) Highly recommended.
Fantastic app and even better customer service. Would highly recommend using Stock Sync. It has helped my business become automated. Its is also very reasonably priced
Makes life so easy. It's a great app which saves a lot of time. I was able to automate the complete stock sync. with different suppliers. A must have with awesome support!
