syncX: Stock Sync & Importer
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This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.
Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result.
No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income.
Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible.
Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further.
We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly.
Thank you for your patience and understanding. We value your business and are here to help in any way we can.
Thanks,
syncX: Stock Sync Team
Wat een super app. En wat een goede ondersteuning. Ik wilde een paar velden met elkaar laten vermenigvuldigen om een verzendvolume te berekenen maar zelf kan ik niet programeren. Deze functie zit niet standaard in de app maar het is wel mogelijk. Bedankt hiervoor.
Dit is een uitstekende app. Iedere nacht synchroniseren wij onze data met verschillende leveranciers en dit werkt zo goed dat we volledig up to date zijn. Ook een maatwerk connectie, wat we nodig hadden bij een leverancier, hebben ze voor ons geinstalleerd zodat we ook daar de juiste data van binnen krijgen. Super, ons bedrijf kan niet zonder deze app of we moeten het handmatig doen wat enorm veel extra tijd kost.
Thank you for the great feedback! We're glad to hear the app keeps your data up to date and that the custom connection works perfectly. Happy to save you time—feel free to reach out if you need anything! 🤗💕
I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product.
Thank you for your kind words! We're thrilled to hear that the app has been working great for you and that our tech support has been helpful. It's fantastic to know you've noticed the continuous improvements. We're committed to keeping the app top-tier for you! 🙌🙌🙌😍
This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.
Thank you for the great review! We're glad you're finding the app's features useful and straightforward once learned.Your feedback means a lot! 😻🙌
Got all the help, and more, needed by their tech support to set up the app. The same sync in Woocommerce took 1h, in this awesome app it's done in a whopping one minute. Wow. 6/5 stars!
Thank you for the amazing review! 😍😍😍
Great app to connect with your supplier's stock. It can read the balance and show it on your balance in a timely manner. There is no frustration for us and the customer when they order a product and it is not in stock, and with us it says that it is by accident.
Better user experience than before.
Thank you for your review! We're glad the app has improved your stock management and customer experience. It's great to hear that the connection with your supplier's stock is working smoothly and preventing stock issues. 🙌❤️😘
I've been using StockSync for a while now, and although it took some trial and error at the start, it works fantastically. The tool offers incredible versatility with a wide range of available integrations, making inventory management much easier. One aspect I particularly appreciate is the excellent customer service, always ready to assist. Whether you're managing a large or small number of products, StockSync is one of the best options available, especially considering the value for money. Highly recommended!
Thank you for your feedback! We're glad to hear that StockSync has made inventory management easier for you and that our customer service has been helpful. We appreciate your recommendation and are happy you're enjoying the value and versatility of the tool! 😘😘😘
Hanah is fantastic. I had several challenges with supplier API's and they stuck with me and help me out with several issues. They went above and beyond. I was astounded by the high level of support I received. I can really recommend this app to anyone looking for an automated stock syncing solution.
Thank you for your feedback! We're glad Stock Sync's auto-archive function solved your stock management issue and that you found our support helpful. We appreciate the recommendation and are happy you find it a great value compared to other apps! 🤗💕
The app works well, and as soon as we have any questions, the app team is quick on problem solving. They've went out of their scope to allow us to sync one particular customer, in adition to giving us the answer to our problem.
If you need to syncronise your inventory to your dealers/dropshippers, I higly suggest you to try this app.
Thank you for the great feedback! We're pleased to hear that the app works well for you and that our team was quick to resolve your issues, even going the extra mile. We appreciate your recommendation for syncing inventory with dealers and dropshippers! 😊🤩💕