syncX: Stock Inventory Sync

Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply.

There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done.

Totally fed up and have to get other app. This issue has delayed us from launching a new store.

Super Kundenservice!

firts i thought great app, can connect a lot of feeds in different shedules. but now in my shop variants are marked as sold out even if there are some available. maybe its a theme problem, maybe not. but i try to create another feed and support didnt really support at this one. i deleted the app a few times and installed it again. i also dont want to buy a allways a new plan just to find out that the feed doesnt work. pls support just help me to finish the feed, then you get a subscription again an a 5 star rating. kind regards. received 30 days trial to fix that. thx to support

Unfortunately, I’m very disappointed with this app – especially the support.

Even though they advertise Priority Support, you don’t feel it at all. The in-app support function seems to be nothing more than automated bot replies that are useless when you have real issues. Individual concerns are not understood or simply ignored.

Support via email is also hardly reachable. Either you get no response at all or replies are very delayed and not helpful.

For an app that handles business-critical processes like inventory syncing, reliable support is essential – and that promise is clearly not being met here.

Conclusion: Good idea, but the support is extremely poor and makes the app frustrating and unreliable when it actually matters.

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates. This has saved us endless problems with customers ordering out of stock merchandise. The app also offers options for archiving or removing products when they become unavailable from vendors. This feature is somewhat complex to set up, but works very well once it is established. The StockSync support people are wonderful to work with, and they will work with you until your issues are resolved. Five star app and five star support!

Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.

App works well...when it loads that is. My site has been delayed because this app never loads. Everything else loads on my laptop just fine, so I know it's not my connection. Sometimes app won't load at all, other times it'll load but I can't get products to sync. Frustrating.

Toller und schneller Service, funktioniert alles einwandfrei!

Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you