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We ran into a few small challenges after the 2.0 update, but the support team has been amazing and incredibly quick at implementing all of our custom design requests. Thank you!
Hello, Nathalie!
Thank you for the feedback, it means a lot to us.
Feel free to reach out whenever you need our support.
Best,
Vedran Kolovrat
Product Manager
We used this app for quite a while to manage the store locator on our website for our 10 retail locations. Unfortunately, the locator never displayed quite correctly, and more recently the problems became significantly worse.
We reached out to technical support multiple times hoping to get the issues resolved, but responses were extremely slow and the support was ultimately not helpful in solving the problem.
We finally installed a different store locator app, and it worked perfectly right out of the box with essentially no setup issues and no need to contact support. That experience really highlighted how unnecessarily difficult this app had become to maintain.
After using it for a long time, we ultimately decided to move on. For a business with multiple locations, a store locator needs to be reliable and work without constant troubleshooting, and unfortunately this app did not meet that standard for us.
Hello!
I'm sorry to hear that you had a bad experience with our app. I truly believe this stems from a few misunderstandings and that we can resolve the issues together.
I've sent you an email suggesting a brief meeting so we can clear things up and set things right.
If you'd rather not meet, I completely understand and wish you all the best moving forward.
Best,
Vedran Kolovrat
Product Manager
Great support and helpful advice. I contacted the team after an issue with our map after performing an update. The team jumped on a web meeting with me and were able to identify what was happening and fix the issue quickly and helpfully as well as providing some information about new features and upcoming developments.
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our support team. It’s great to know that they were able to assist you promptly with your map issue and share information about new features. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need further assistance or have more questions, feel free to reach out.
Best regards,
The Shop Circle Team
Je recommande Store Locator.
La map est facile à utiliser et à updater au quotidien et le service client est très réactif en cas de besoin.
Merci beaucoup pour votre recommandation ! Nous sommes ravis d'apprendre que vous trouvez notre carte facile à utiliser et à mettre à jour, et que notre service client a été rapide à répondre à vos besoins. Votre satisfaction est notre priorité, et votre retour positif est très apprécié. N'hésitez pas à revenir vers nous si vous avez des questions ou des suggestions.
L'équipe de Shop Circle
Good app. Very responsive team, they resolved an issue with a recent update quickly. Nice to see a company that takes customer feedback seriously. Would recommend.
Thank you for your fantastic review! We’re thrilled to hear that you had a positive experience with our app and that our team was able to resolve your issue promptly. It’s encouraging to know that our commitment to customer feedback is appreciated. Your recommendation means a lot to us!
Best regards,
The Shop Circle Team
Axel was super helpful!
Thank you for your amazing feedback! We're thrilled to hear that Axel was able to assist you effectively. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support!
Best,
The Shop Circle Team
mega starker Support. Ungewöhnlich schnell und flexibel.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Support zufrieden sind und unsere schnelle und flexible Hilfe zu schätzen wissen. Ihr positives Erlebnis bedeutet uns viel und motiviert uns, weiterhin unser Bestes zu geben. Wenn Sie weitere Fragen oder Anregungen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr Shop Circle Team
Great App, Great Team and prompt support if needed.
New version v2 is even better!!!
Highly recommended.
Thank you for your fantastic review! We're thrilled to hear that you're enjoying the app and our support team’s promptness. It's great to know that the new version has made your experience even better! We truly appreciate your recommendation and your support.
Best,
The Shop Circle Team
The help support is great
This app works very well and integrates easily into the site. The level of customization is high and, above all, the customer support service responds promptly and is committed to solving any potential problem. Recommended.
