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Love the app. It allows us to track all of our stores which is important for our offline business because we have no "Freaker" storefronts. - In addition, customer service is outstanding. Took less than an hour for the team to respond and fix the issues that I was seeing.
This app is very easy to use, and design, even if you don't know a whole lot about CSS. Their support team is ready to help. They are so nice and willing to help you design the map that fits your stores look and style. They get back to you super quick too. I 100% recommend this app!!
We have a website that is FR & EN, and the store wasn't appearing properly when the website was in french. I then decided to email them to ask for help, and Iris from Storemapper was able to find what was the problem. I am really satisfied with the product and the help! I really recommend.
really bad, its so confusing to see and frustrating. i spent hours and it shows nothing, it doesn't even have live chat. im waisting my time.
it doesn't show anything though i have followed the tutorial, i spent time just to know what was wrong and still... no solution. i just want it to be visible
Hi,
Thank you for providing your feedback regarding your experience with us.
We apologize that our app didn’t satisfy your expectations. Our customers’ happiness is always our highest priority.
We have tried to reach out via email but unfortunately did not receive any response. Please do get back to us via email (help@storemapper.co) so that we can discuss our app and how we can assist with anything you may need in getting your map up and running.
We want to make sure that you get the attention you deserve as a valued customer.
Thank you!
I looked into a number of store mapper apps and found this one to be the best balance of price and function. App loads super fast (unlike some others), it is super customizable (you can style literally everything, especially with CSS), and the support team is awesome (thanks Brittany!). Would definitely recommend.
We have had StoreMapper installed on our site for a while. It has always been one of those apps that works as expected and we don't check it's functionality that often. We recently had some API connector issues and Philly jumped on a call with me right away and got it resolved in minutes. She was super helpful and responsive. Great service!!
The app is great and when I've ever needed assistance, Iris has always gotten back to me with thorough and helpful responses. It's much appreciated that I know I can always count on a response that's not just referring me to read some doc. Iris is the BEST - and I'm partial since Iris is the team member I always seem to communicate with; I'm sure the entire team is amazing!
Hey, it's Iris here. Thanks a lot for this feedback! This experience is exactly what we're striving to give to our users and we're happy to get such feedback. I shared your review with the team and everyone was very happy and grateful! I told you! Thanks a lot and whenever you need anything you know where to go :)
We use Store Locator in a special manner because a lot of elements are highly customized in our site. (We use Store Locator to show geo-refereciated artworks). For that reason technical support is extremely important. I must to say that Storemappper team has been always very helpful to achieve the funcionality we want from their app. We had a problem yesterday with Google Maps API with our page down but they gave us a solution in minutes.
Best Customer Service Ever! - A colleague enabled Store Locator on our store about a year ago. When we identified that it was not working and unsure of what that colleague had done (they are no longer with company), we reached out to Storemapper (Philly - an awesome and responsive representative of Storemapper). Through a couple of emails and a quick web call, we were able to get it operational! Next Year we are going to root for The Three Lions!
As a new member of the team I was struggling to de-bug an issue we were having with Storemapper. Philly came back to me within 24 hours and was very patient and responsive - supporting me to get the issue resolved. The functionality is good and exactly what we need to help customers find out stockists. It also has several features in the back-end that Philly helped me to find which I'll also be exploring further. Overall exactly what you'd want from an app - good functionality and great support if you have an issue.