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We've been using this app for over a year and it has helped increase our customer subscriptions and customer retention. Their support team has always been responsive and helpful whenever there were questions or issues with troubleshooting.
Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Milutin has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.
Great customer and technical support 3 months in and beyond, which is greatly appreciated since we're using a custom theme! It's always great chatting with the team and implementing new features!
Over time this app has gotten better with the new upgrades and features added. I have recently reached out to the support team for help several times, and they have always been super prompt and helpful. Especially Eduardo M.! Who provided a helpful solution and went above and beyond to implement.
We have worked with Recharge since we launched our Shopify site in 2020. They have continued to improve their app and we have always had a good experience with their support teams.
Jake W at Recharge has been absolutely outstanding. He’s been consistently helpful, professional, and incredibly responsive with every issue we’ve encountered. No matter the complexity, Jake always takes the time to explain things clearly and ensure everything is fully resolved. It’s been a pleasure working with him – his support has genuinely made a difference to our experience. Highly recommend!
We appreciate the kudos - especially the shout-out to Sean G! Our support staff works hard to model our core value of empathy in all our merchant interactions.
- Ty | VP of Services
Great app and has outstanding customer service! Taylor went above and beyond to help us — always helpful, quick to respond, and incredibly professional. It's rare to find this level of support. Highly recommend both the app and Taylor's top-notch service!
Thank you so much for the shout-out to Malik! We're glad that he was able to be of assistance and that you're enjoying the Recharge platform.
- Ty Bailey | VP of Services
Excellent support! Vuk K. was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.
We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola!
- Ty | VP of Services
Onboarding was really easy and great!
Easy and great onboarding is exactly the experience we aim to create from day one! So glad it landed that way for you. Welcome to Recharge and thank you for the kind words!
Sterling L. was truly fantastic! I'd give him 10 stars if I could. He was incredibly patient, understanding, and supportive throughout the entire process. He helped us seamlessly add subscriptions and sync our existing subscriptions with the new ones on our site. His expertise and willingness to help made everything so much easier. Thank you, Sterling!
Thank you so much for the shout-out to Sterling and for taking the time to leave us a five star review! We're glad you're enjoying your Recharge experience.
