Recharge Subscriptions App

Quick and effective support.

Works really easy, but too many things to translate if your webpage is not in english.

They have pretty good app. I would like it to be a bit more intuitive. But their staff has been very responsive to all of my questions.

We used this app for 3 years and it really helped us build simple subscriptions and develop a customer base! We decided to switch to a different subscription app for custom subscription options and because ReCharge only offers Stripe and Braintree/Paypal as payment providers and we needed to switch to Bambora. Overall it was a great app, very easy to use and great support.

My migration from a different recurring app was smooth. I have no knowledge in setting up a website so this was a little challenging but the team answered all my questions and I was happy with it.

The app ran smoothly until recently when there were changes and updates that messed up my settings, but the team was very patient with me by helping me figure out what happened. It took a few days but it got fixed and they compensated me for the error on their part. This app has definitely made my business run smoother.

it was for auto delivery, working overall but lack of flexibility, especially if working at a start-up wit limited on hand qty

They should have a punch list to start.
There's several things they they don't tell you when you sign up. It does not work with quick view, you'll have to have custom coding done or remove quick view completely from your site. It does not work in facebook or instgram stores. It does not work with the "you may also like" feature in shopify. These were all things we had to find out the hard way and hire a coder. I am not a huge fan of how long their response time is for emails, generally 12-24 hours. Some of our issues took several days to get fixed because of the slow response time. I may seem impatient, but I am running a business here. They REALLY need a live chat!
There is very limited options when it comes to discount codes. They do not offer the same options as in Shopify, which is really annoying. There is only simple % discount, no BOGO :(
Our store has a monthly beauty box as well as 300+ products so we like to offer a variety of discounts.
Also, just learning after 6 months later that when your customer updates their address in Shopify it does not carry over to ReCharge. This has caused quite an issue with customers who had updated their address and we still shipped to old address from the system.

We use ReCharge to handle the subscription shopping option on our site. It works well and the support team is helpful whenever issues arise. It's not the most cutting edge or exceptionally designed solution, but it works reliably for a company like us that doesn't prioritize optimizing subscriptions yet wants customers to have that option if they prefer.

I was frustrated at first because some features didn't seem as intuitive as I had hoped...but as soon as I contacted Customer service, I got a detailed and personalized reply that helped solve my problem quickly! They even followed up to ensure things were still working well after the initial problem, which I really appreciated. It's only been my first month with ReCharge, but so far so good!

I had problems with this app and the support team was very helpful. Gordan was very responsive and helped me work through the issue. Thank you Gordon, you were so helpful and patient!

This app is mostly smooth sailing however, having to set the charge dates one day behind because of the time zone difference is a real pain, we're having issues with gift subscriptions not charging and ReCharge randomly decides to set orders later than they should be (usually by 10 days).
When this most recent issue came up it was awesome to have Alicia J respond to me with a really clear response outlining the issue and explaining what she'd done to fix it. It made total sense and was such a relief to have someone solve it so promptly!