Recharge Subscriptions App

Recharge definitely does what it's supposed to do, and does it well.And we like the fact that they've been adding advanced features to help us scale our business. That said, Recharge does get quite buggy at times. Getting support to follow up can get challenging, especially when it requires developer's assistance. This is something that we really hope Recharge can improve on.

It is a little early for me to review the app. We've only been officially using it for about a week. The initial support was pretty good. Some emails went completely unanswered. We know you have support articles, but generally my questions were due to the articles not answering what I needed. Our migration of fewer than 200 subscriptions took 4 days which is 3 days too long. Some of that possibly was slow response and follow up with my developer and your migrations team but I'm not 100$ sure. The best part? Everone was very nice and helpful. So far happy.

I really appreciate the prompt response from the customer service team. Most recently Javaughn was able to help fix our (recurring) issue quickly. Hence the reason for not giving 5 stars - subscription orders paid with any express checkout payment methods do not generate in ReCharge. Hoping this can get fixed in the near future. Otherwise, great system and terrific team!

Overall, we're happy with ReCharge! Their customer support team responds quickly and always makes sure that our problem is solved. I do wish that ReCharge was a little bit more intuitive when it comes to syncing with Shopify. Anytime you make a change on Shopify you're going to run into some trouble with existing subscribers.

reCharge is, at this time, the only true viable solution for subscription management, especially for companies in our size. Has all the basic tools and automations for large SKU based merchants and the migrations process was well supported. My only ask would be for reCharge to support greater bulk management tools (without having to rely on the reCharge support team). We're just starting out so it remains to be seen how I feel about this app in a year.

It's simple to use, but sometimes the communication with shopify is not 100% clear refund through shopify or recharge). We also had issues with the translation app "Translation Lab". I find the price a bit elevated when comparing to alternatives. Super happy to see quality of customer service.

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!

Many thanks to Diana for being tenacious about finding out what different fields in the Purchase Items report actually mean in the data!