Recharge Subscriptions App

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology.

Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved.

Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.

We've used ReCharge since 2019 and am editing original review due to the fall off in quality of support and flexibility of the app itself STILL after 5+ years.

They and Shopify finally worked out having two ship rates so we don't have to use customer scripting [no longer supported by Shopify] which was appreciated after months of losing shipping revenue. Except the Recharge bulk process to move all subscribers to the Dynamic shipping rate doesn't work. They pointed us to it and when we let them know the file process wasn't working, it's now been weeks without a response or help of any kind except to remind us that we can manually move each subscriber to the dynamic ship rate ourselves. We have nearly 5K subscribers... It's a full time job trying to stay ahead of the manual changes and then, you take the steps as outlined by the ReCharge team and the app doesn't retain the settings. We're having to perform daily re-do's of hundreds of customers we had already edied to new ship rate. Awful. Costly. Typical of ReCharge Support.

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.

I am very disappointed. I have been waiting for 2 months for a bug that is still not solved. Randomly, the shipping fees are not charged and I keep loosing money. The customer service does not seem to care.

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).

Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.

Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.

I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.

I'm truly disappointed, and very sad after being a loyal customer.

Tech support, once I found Erving, was great. He took the time to live chat with me and get to the bottom of our issues. The recurring charge or monthly system they have works well; we have been using it for over 4 years. But, I will say that the explainer video for gifting was not great, as we set it up incorrectly, and it was a massive headache for customer service. You can't change a giftee's email address once it's been gifted.

We've been with Recharge for 3+ years and have found the products to be leagues better than what we experienced with Ordergroove. There core service offers a great deal of consistency and their analytics suite continues to grow on an ongoing basis. Further, 2025 has been a major year for the growth of their additional CRO companion features (smart cart, checkout cross sell and upsell), which increase their value in our tech stack overall.

Still, perhaps due to their size, the experience as a Recharge merchant can sometimes feel rigid and their CX experience is inconsistent. Strategic/account management contacts come and go quickly with substantial periods of low or no contact.

We can't say enough about these guys - they are fantastic! Customer service knows their system inside and out, and the setup with 3rd party eCommerce providers is seamless. Complex issues (i.e, payment processors, etc) get resolved with a single 10-minute phone call. Every one of our questions was answered and implemented with Recharge. When we have deep technical questions, they are willing to help and want us to call them, which is a nice change from many of their competitors. Keep up the great work, guys - NeuroHydrate.

We've been using this app for over two years now to run our subscription box business. It handles our monthly recharges smoothly. The support staff is very responsive and always willing to help with any issues or questions.