Recharge Subscriptions App

Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.

You cannot rely on this app to work consistently. Products on subscription will stop adding to the cart out of nowhere with no warning. You won't know unless a customer lets you know or you happen to notice yourself. Customer service has deflected every single issue I've asked about without helping. Seeking another solution after losing countless sales.

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

Absolute garbage. Where to even begin? Save yourself a LOT of headaches and don't come anywhere near this horrendous app.
Horrendous functionality, horrendous support, horrendous documentation. Absolute joke but not funny.

We attempted to use this app - and had problems with the installation process. Apparently the format we use with Shopify is such that a manual installation on their end was necessary. Which would have been great had we gotten a message to that effect. Instead we spent hours trying to troubleshoot the problem and figuring out if it had to do with having to set up another stripe payment system to work with Shopify - and not getting an answer to our questions (because they only work via e-mail). When they did get around to installing their app, they messed up the installation, so that when a potential customer was on our site, if they selected the subscription selection it made the pricing and the info for a one-time purchase disappear -you could no longer see anything on the site, and when you clicked the little button that had no information next to it - the one-time purchase information would reappear, but the icon and the information for the subscription selection would disappear. It's been just - kind of a bummer and a sinkhole of time has been spent on this app.

too pricey. not user friendly. and can’t be managed from shopify mobile app, nor mobile browser. what kind of app doesn’t work on mobile in 2021? it’s ridiculous

For over 5 weeks now I go back and forth with many many emails being sent to implement Recharge with my custom bought theme. The support was kind of fast 1-2 days reply time - but the answers weren't always helping 100%. Especially with requesting customization of any kind to make this app work like I wished - but I understand that policy. They were really helpful in providing articles to their knowledge base (which I have read for hours and days now) and finally resolved an issue I had with currency conversion, where the subscription widgdet didn't show properly. AMAZING! So Kudos for the customer service! :)

We are not live yet, but so far everything seems to work for now. I love the integrations with so many other apps. Im also using Goaffpro for Affiliate marketing - The PRO is that coupon codes that are created in Goaffpro only automatically sync with Recharge - no other Subscription Service App here on Shopify. But I expected much more from the leading company for subscriptions on Shopfify with 60$ a month + percentage on sales.
Features that are missing and should be added/improved in my opinion:

- Custom Tags: Why is that not possible? They only Tag customers with 3 of their predefined tags!!
I have several subscription plans that I want to give customers access based on their tags on our shop. I have to spent 15$-40$ dollars per month more for "Customer Tagger" to be able to custom tag a certain customer that buys a specific subscription product. This tag should automatically be removed if the subscription is canceled. Paywhirl has that feature implemented. Why not Recharge?

- The UI of the App: is not very clean and not very straight forward, but I got used to it after several days. Too many clicks to reach what you are looking for (right upper corner, normal menu, tab menus in menus...) But thats just my opinion in 2020..

- Checkout Page: Very basic design - You can change some sentences with their Translation function and Css. But if you are using a workflow for a plan that starts with lets say 50€ and then all the recurring months it should be 5€. There is no way to show that amount correctly in the order summary. You have to use several workarounds (rename your product) to let the customer know, what they really have to pay the next month when they subscribe. Doesnt look very trustworthy to new potential customers on your shop...

- Thank you Page: More than basic - Yes you can add html. No options to upsell or add a download link/button for our digital products, where it would be placed to be user friendly. You can only add html to the very bottom of the page in the footer.
- Taxes: In germany because of Covid my shop will work with 16%. In 2021 it will go back to 19%. Everytime I update the taxes in my shop - I have to manually write them a message?!? Why is this not synced automatically?

- Membership Area: Their knowledge base kind of walks you through this. Im pretty decent with coding - but this is a nightmare for someone that doesn't know any code... I didnt get it to work, but used some own customizations.

For a small business that is just starting out this really is a lot of money. Considering I also have to buy another third party app to get all the functions I need that I expected to get from the top subscription app here on Shopify. Im a little bit dissapointed now, thats why I wrote my review.
Because of all the integrations, Goaffpro Affiliates Coupon Sync, nice customer support and my hope that I can rely on everything really working when we go live I will probably still go with Recharge. I hope this feedback helps to improve the app in the future.
Looking forward to a healthy and good business relationship.

Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would expect.

Great app. Works like promised and customer support is great. Only issue is that it sometimes has a problem loading in Safari browser.

Not easily customizable but very helpful and nice support!