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Great and super quick help
Great and super quick help is exactly what we aim for! So glad we could deliver that for you. Thank you for the 5 stars and for taking the time to share your experience!
Yajaira T. helped me out with some important things when i needed customer service. She deserves 5 stars, however Recharge is not providing the assistance and guidance we expected for customers that are paying the full Plus plan during critical moments
Thank you for the honest feedback. I’m glad Yajaira was able to support you, and I hear your concerns around broader guidance during critical moments. We take that seriously and will continue working to improve the experience.
Ty Bailey | VP of Services
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence.
Thanks!
Thank you for this thoughtful note. I’m glad Matt demonstrated both expertise and persistence to get things resolved for you.
Ty Bailey | VP of Services
Tech Support team is responsive and timely in providing resolutions!
Appreciate your feedback. I’m glad the team has been helpful.
Ty Bailey | VP of Services
Onboarding with Recharge has been so simple. The platform is super user friendly and our onboarding manager Vinse has been an absolute star! It's early days for us on Recharge but I am loving the experience so far.
This is great to hear. I’m glad onboarding has been smooth and that Vinse has been such a strong partner early in your journey.
Ty Bailey | VP of Services
Jaden is one of the best CSR that ever assisted me. Keep doing a great job, Jaden!
Thank you for the kind words about Jaden. I’m glad he made such a strong impression and provided great support.
Ty Bailey | VP of Services
Good Customer Service!
Thank you! Good customer service is something we work hard at every day, so it's great to hear it's making an impression. We appreciate you taking the time to leave a review!
Roberto was extremely helpful in answering my questions (and I had a lot)! Very patient and kind, and talked me through everything so it was easier to understand. They sent screenshots of everything they were explaining, and even ran a test scenario for me! Learned a lot and will be taking stuff back to my team. Thanks so much for your help!
This is wonderful to hear. I’m glad Roberto took the time to walk through everything clearly and provide thorough support. We appreciate you taking that knowledge back to your team.
Ty Bailey | VP of Services
Amazing support from recharge team especially Mariah. Everytime we are in struggle they help us out. Thank you a lot!
We truly appreciate this. I’m glad Mariah and the team continue to show up for you whenever challenges arise.
Ty Bailey | VP of Services
Vinse was amazing and very helpful!
Appreciate the kind words about Vinse. I’m glad he was able to provide the support you needed.
Ty Bailey | VP of Services
