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Juan was a great help. He really provided a step by step on how to resolve my issue and made what seemed like a complicated process, a very simple process
Thanks for calling out Juan’s work. It is great to hear he made what seemed complicated into something simple and easy to resolve.
Ty Bailey | VP of Services
ReCharge is really awesome to use, and their customer support is very friendly!
Thank you for the review. We are thrilled you find Recharge easy to use and that our team has been friendly and helpful.
Ty Bailey | VP of Services
Hoa was very helpful
Thanks for recognizing Hoa’s support. We appreciate your feedback and are glad the experience was a good one.
Ty Bailey | VP of Services
Hoa Vuong has been quite helpful in getting Recharge implemented and running. We appreciate the stable platform for our customers.
Thank you for your note. I am happy to hear Hoa helped with your implementation and that Recharge has provided stability for your customers.
Ty Bailey | VP of Services
Amber was amazing helping me out with some technical adjustments today with my subscription orders. Very appreciative of her expertise!
This is such a wonderful review. I am thrilled Hoa could guide your team through onboarding and that his expertise made the process smoother.
Ty Bailey | VP of Services
Yajaira was super helpful and knowledgeable about Recharge processes. Her assistance today was super invaluable. Great agent!!!
Appreciate the thoughtful feedback. Yajaira truly cares about helping merchants succeed, and I am happy she was able to provide such valuable support.
Ty Bailey | VP of Services
Always appreciate the support from the Recharge live chat! Thanks to Alif for stepping in and helping swiftly with a range of queries
Thank you for the kind feedback. I am glad Hamid kept you updated and moved things forward quickly. We will be sure to share your appreciation with him.
Ty Bailey | VP of Services
Nena very helpful on chat and email support, issue resolved very quickly.
Thank you for sharing this. I am glad Nick was able to provide a quick and effective custom solution and keep communication clear throughout.
Ty Bailey | VP of Services
While they don't have call support, they do have real humans to help in their chat (escalate quickly to get to a human!). Matt via chat was so helpful and quick. I do miss the human conversation...but the humans in the chats know their stuff!
Thanks for the thoughtful review. While we know live calls can be missed, we are glad Matt and the team were able to provide fast and knowledgeable support through chat.
- Ty Bailey | VP of Services
Roberto really helped me out with a problem I had, it was a super simple fix. Thanks Roberto!
Appreciate you recognizing Roberto’s help. We are glad he was able to quickly resolve your issue.
- Ty Bailey | VP of Services
