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Yajaira at customer support solved my problem quickly.
Glad Yajaira could quickly solve the issue for you. We will be sure to share your kind words with her.
- Ty Bailey | VP of Services
Hoa at Recharge was wonderful to work with and very helpful throughout the entire implementation process!
Thanks for sharing this. Hoa is a wonderful teammate and we are thrilled she could help throughout your implementation.
- Ty Bailey | VP of Services
This review is about the customer service experience:
Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links.
I appreciated speaking to a person and not a chatbot.
Really appreciate this thoughtful review. I am happy to hear Melanie provided clear answers and resources while keeping the process efficient.
- Ty Bailey | VP of Services
Great support, very thorough
Thank you for recognizing the team’s thoroughness. We are glad the support experience has been a strong one.
- Ty Bailey | VP of Services
Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!
This is such wonderful feedback. I am thrilled our team has been thorough and that the system has given you peace of mind with features and customization. Thanks for recommending us.
- Ty Bailey | VP of Services
Special shout out to support agent Max S. who went above and beyond to work out an outside of the box solution to my business problem with a prepaid fixed sequence subscription plan!
Appreciate you calling out Max. It is great to hear he went outside the box to find the right solution for your business needs.
- Ty Bailey | VP of Services
Nena A. from the Technical Support team was very helpful when assisting with an issue we were having regarding updated shipping rates not pulling through from Shopify for future orders. The problem was sorted very quickly after reaching out. Thank you, Nena.
Thank you for sharing your experience. I am glad Nena was able to resolve the issue quickly and get things working the way you needed.
- Ty Bailey | VP of Services
SUPER helpful technical support from Jaden W. He totally sent above and beyond.
Really appreciate you shouting out Jaden. It is wonderful to hear he went above and beyond to help. We will make sure he sees this.
- Ty Bailey | VP of Services
After going back and forth with Shopify's AI support and getting no where, The Recharge support person Ola. Was able to solve my problem and update my site with in minutes. Great customer service from Ola. Thanks!
Thanks for this great review. Ola is a fantastic teammate and I am glad he could step in and solve your issue so quickly.
- Ty Bailey | VP of Services
Recharge is simple to set up and the live support they offer is so helpful for someone that's both new to Shopify and subscriptions in general!
