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Difficult to find customer support access, but once you get them they are very good.
Thanks for the honest feedback. We’re always working to make it easier to get help when you need it. I’m glad our team delivered once you connected with them.
Ty Bailey | VP of Services
Great product and excellent support when we recently had an issue due to a website rebuild. Nikola C was excellent in asking the right questions and implementing a solution that was clearly explained.
Thank you for the thoughtful note. Rebuilds can be tricky so it’s great to hear Nikola was able to guide you through it clearly and effectively. We’ll make sure he sees this.
- Ty Bailey | VP of Services
Does what it says. Easy interface to add what you want to do, and customer and chat support has been great and responsive when we run into any issues.
Appreciate your review. It means a lot that our support team has been there for you when it counted. Glad the platform is working well for you too.
Ty Bailey | VP of Services
Best subscription app, been using for years. Great CS, easy to use, 10/10 thank you!
We love hearing this. Thanks for being with us over the years and for recognizing the team’s effort.
- Ty Bailey | VP of Services
I was having trouble with setting coupons but was able to get step by step instructions that were really helpful!
I’m so glad Yajaira’s video was helpful. Navigating between platforms can be frustrating so I really appreciate you calling out her support.
- Ty Bailey | VP of Services
Pierre L. Was amazing helping me figure out some product issues! Love this app
Thanks for the shoutout. I’m glad Pierre was able to assist with your product questions. We appreciate the kind words.
Ty Bailey | VP of Services
Recharge customer service reps are the BEST. Ola was SO helpful and patient as we worked through some hiccups with win backs. I'm really pleased Recharge listened and lowered pricing for small businesses. They're investing in more tools, which I am excited to use. Highly recommend.
Thank you for the honest feedback. We understand the impact of pricing on small businesses and appreciate your recognition of the improvements and support. We’ll continue working to deliver strong value.
Ty Bailey | VP of Services
Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!
We appreciate you taking the time to leave a five star review - and for the shoutout to Zachary!
Ty Bailey | VP of Services
Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!
We’re so glad John was able to help just when you needed it most. Thank you for sharing this!
- Ty Bailey | VP of Services
Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.
We’re thrilled Recharge has supported your subscription growth. Thank you for recognizing both Malik and April. I’m glad they were able to assist you.
- Ty Bailey | VP of Services
