Anmeldelser (3.146)
Afgræns
-
Efter bedømmelse
We love this app. And the tech support is excellent. Thank you!
We love hearing this! Thank you so much for the kind words about the app and the tech support. It means a lot to the whole team. We appreciate you!
SUPER helpful rep!
Super appreciated! Thank you for the enthusiasm and the 5 stars. We'll pass the love along to the team!
Very helpful. Answered all of my questions and worked with me to resolve the issue.
Thank you so much! Working through an issue together and making sure every question gets answered is exactly how we want support to feel. Really glad it came through that way for you. We appreciate the 5 stars!
been using recharge for a while and their support is next level. I had a complex issue and a team member Ola jumped on a call with me. he was extremely knowledgeable and tested what we wished to implement on a demo site so we could be rest assured our customers wouldn't be affected if i got it wrong! He's a credit to the team and just shows how seriously recharge take support. thank you
This one really means a lot to us. Ola jumping on a call and testing things on a demo site first before touching your live store - that's the kind of thoughtfulness we want our whole team to bring. We're lucky to have him, and we're lucky to have merchants like you who notice and appreciate that extra care. Thank you!
Milutin helped with my issue promptly and effeciently
So glad Milutin could get you sorted! Quick and efficient is the goal every time. Thanks for the review!
The customer support from Mariah was perfect. Responsive, efficient, and a very positive attitude... could not have asked for anything more.
Mariah is wonderful and we're so glad she was able to be there for you! Having a platform you can rely on is important, and having a team behind it that actually shows up? That's what we're here for. Thank you for the kind review!
The technical support is great! They help out even with Shopify specific questions and assist with integration of lots of settings. Jaden went above and beyond to help me with a very specific discount question I was struggling with, and his advice helped a ton!
Love hearing this! Recharge is built to be flexible and powerful, and it means a lot when our team is able to help you get the most out of it, even when the questions get technical or specific. Jaden will be so happy to know his advice made a real difference. Thanks for taking the time to share!
Nikola was really helpful
Thank you! Nikola will be so happy to hear this and we'll make sure he sees it. Really glad he was able to help. We appreciate the 5 stars!
Great customer service thank you
Thank you so much! Great customer service is what we aim for every time, and it's wonderful to hear it came through for you. We appreciate the kind words!
I am really upset and want to share our experience as a Recharge customer. We are a small annual subscription business that migrated to Recharge from another payment provider in September 2025, expecting the platform to handle our recurring billing reliably. Instead, we have experienced what we believe is the most damaging vendor relationship in our company's history.
Within weeks of our migration, our renewal success rate collapsed dramatically. In our experience, customer cards that had previously been processing without issue began failing at significant rates, with new decline codes appearing that we had never seen before in our years of using a different platform.
We escalated the issue through Recharge's support channels in December 2025 and spent over four months working through their team trying to get answers. During that time, the failures continued and our business absorbed real financial losses. We engaged our payment processor's support team directly to investigate, and in our experience the technical findings they ultimately provided pointed to integration-layer issues that we believe Recharge had the operational ability to address far sooner than they did.
In our experience, the situation has gotten worse rather than better. We think the most concerning part is what we observed about how Recharge responded once they understood the scope. They paused our payment processing while we worked through escalation, but we are not aware of any communication from Recharge to their broader merchant base about the underlying issue. To our knowledge, they have continued to operate the same integration for other merchants and have publicly announced new enterprise customer migrations onto the same infrastructure.
They have failed to make it right for us by acknowledging the harm, by providing meaningful remediation, or by communicating transparently with their broader customer base about an issue that we believe affects more than just us.
We share this because we think other merchants evaluating Recharge or already on the platform deserve to hear an honest customer experience. If you have had similar experiences as a Recharge customer, we would be interested to know.
Thank you for taking the time to share this, and we're truly sorry to hear about the experience your business has had. What you've described is serious, and we don't take it lightly. We understand how damaging billing reliability issues can be for a small business, and we genuinely want to make this right. Please reach out to us directly so we can connect you with the right team to review your situation thoroughly. We are committed to understanding what happened and finding a path forward with you.
