Recharge Subscriptions App

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

I think this company is going in the right directions, I would have given it 5 stars, but there are still a few more "abilities" that they are working on. But have been told they are in the works. Customer Service is what has sold us on ReCharge, could not talk to anyone at most other "subscription services"

Thanks,
Will
Quilting Around

I like this app. It's helped us get to 800k of subscriptions in under 4 months. Customer service is responsive and willing to help with tweeks as needed.

Fastest easiest install of apps of this kind
So far so good, with reactive and very helpful support
Let's keep posted, looking forward to boost business!

Recharge is subscriptions made easy and the support team is great!

The one and only issue I have is that our customers cannot customize their subscription boxes - other than that, I would give it 5 stars all around. Their support team is especially great & friendly!

ReCharge is very good piece of technology. It doesn't cover every use case, discount on additional subscriptions being one of them, it's a little bit dollar-centric where a couple of admin screens show '$' instead of your billing currency symbol but for the cost it is more than worth the money. I have been massively impressed by the support too. Timely, detailed and empathetic. Bottom line, I've found my recurring billing solution!

Just integrated ReCharge with our site CollagenBLU.com. Had a little hiccup directing the ReCharge functionality to the right cart and Rob with ReCharge was there to help! He took care of the integration issue quickly (under 5 minutes) and now we are running on all cylinders. Customer Service is 5-Star and only reason why I gave rating 4-Stars is that it's too early to say how well everything in the App performs. If customer service is an indicator then it will be a 5-Star rating soon! Thanks Rob! ~ Donna Gonsalves, Co-Founder, CollagenBLU, Inc.

I have experienced a few hiccups in the app, however, customer service is 5 stars!

Thanks so much for all of your assistance!

FINAL UPDATE: 7/9

After that blip, Evangaline and Angela have restored my faith in ReCharge! (Thank you!) They have been absolutely AMAZING (as well as the developer)! Not only are my subscriptions active and working well, but also the rest of the items in my store. =)

UPDATE 7/9:

When I first added this app, I was so excited! I've seen it promoted on pop ups on Facebook and Instagram and decided to switch from my old subscription app to this one! I knew my subscribers would love how easy it was to navigate and customize their subscriptions, billing and more! I even drafted a Mailchimp email to let my current customers know about the new and awesome updates with their subscription. When I first downloaded the app, the staff was very helpful and prompt. They were even available to help on weekends and the holiday which I thought was amazing!

Since having the app, I had a customer sign up for a subscription through the ReCharge app; however, the subscription didn't register as a subscription, (though it was set up correctly), it registered as a non subscription product and the customer was charged shipping also, which wasn't supposed to happen.

Since then, when customers add a product to their cart and try to check out, it only continues to load and doesn't allow them to check out. I contacted the ReCharge developers and they bounced me back to Shopify. I've been with Shopify for over a year and have never had this problem with them or any app for that matter. My last two emails to ReCharge went unanswered. Today, when I did a test run on my website to try and purchase a product, not only are my subscription products not accessible, but also my normal products. This means that no one can make a purchase from my store AT ALL. I sent ReCharge another email today and have not heard back yet, which is surprising and disappointing, because, initially, their customer service was impeccable! I contacted Shopify and was told that since I received a custom theme from ReCharge, then it's possible that there was an issue with that. Shopify had to open up a ticket for me to get to the bottom of things and I'm still waiting to hear back from ReCharge. =(

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Initial Review

Love the app and the customer service!