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Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).
This is so great to read! Bundles and subscriptions together can get complex, and we're really proud of what Recharge can do there. Knowing our team was able to show up for you in the lead-up to launch and help you find a path forward means everything. Best of luck with the launch and beyond!
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
Congratulations on completing the migration! We know those aren't small undertakings, and we're so glad the experience felt worth it. Arlon is a rockstar and we'll absolutely pass along your appreciation. Welcome to Recharge and thank you for the thoughtful review!
AJ was superb! He went above and beyond with assisting me with my inquiries and provided resolution with the issues I had.
Thanks for the kind words. We’ll pass them on to AJ!
Jaden was great, very communicative about what I needed to know and how he was managing the details, provided the exact answer I needed and assisted with another issue that had been bothering me as well as an add-on. Excellent service with a great can-do attitude and kind demeanor. I hope I talk with Jaden next time I need some assistance!
Happy Jaden could sort both issues. We’ll make sure he sees this, and he’ll be glad to hear you’d like to work with him again.
Vuk Kuzmanovic was very helpful when I needed support!
Good to hear Vuk came through. We’ll let him know!
Once I was able to speak with a human I was able to get my issue resolved. Sterling was very helpful in figuring out why my automatic discounts weren’t working. I appreciated their help tremendously!
Sorry about the wait to reach a person, but glad Sterling got those discounts working. We’ll share this with him.
Love the tracking capability. It's also easy to provision our subscriptions and tiers for the subscriptions.
Glad the tracking and tier setup are working well for you. More improvements are on the way, so stay tuned.
Eduardo, was a great help in solving some platform issues quickly and kept us updated at every step while the tech team got everything sorted.
Thanks for the review! We’ll pass it on to Eduardo and the tech team.
Some of the best customer experience I've ever received. Props to their team for helping us through a complex issue and sticking with us every step of the way!
Complex issues are never fun, so we’re glad we could see it through with you. We’ll share this with the team.
With great support from Arlon, we built a unique subscription model from scratch.
A custom subscription model from scratch is no small feat. Nice work, and we’ll pass the kudos to Arlon.
