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Arlon was super patient and helpful setting up the Recharge App and data migration with me. He spent a lot of time explaining everything, made sure to keep the project moving, but also showed me how to manage everything myself so that I'd be set up well for the future. Thanks Arlon!
This is such a thoughtful review and Arlon is going to love reading it. Walking you through everything, keeping the project moving, and making sure you'd be set up to manage things confidently on your own going forward - that's exactly the kind of implementation experience we want every merchant to have. Thank you so much for sharing this and welcome to Recharge!
Vuk K. was very helpful, providing clear information with regards to a customer's orders.
Thank you! Clear and helpful information when it comes to customer order questions makes a real difference, and we're glad Vuk K. was able to deliver that for you. We'll make sure he sees this. We appreciate the 5 stars!
Alif is very friendly and informative!
Thank you! Friendly and informative is a great combination and we're glad Alif brought both to your experience. We'll make sure he sees this. We appreciate the kind words!
Vuk from with Recharge Support was very helpful.
Thank you for the kind words! We'll make sure Vuk sees this. Really glad he was able to help and we appreciate you taking the time to share your experience!
Great app for managing subscriptions on Shopify. It's straightforward to use, and their support team is fast, friendly, and very helpful in getting everything set up properly. 5 stars!
Customer service very good but app not brilliant, Very poor customer experience (our customers).
Thank you for the honest feedback, and we're really glad to hear the customer service side has been a positive experience. The concerns about the customer-facing experience are something we take seriously and genuinely want to understand better. Please don't hesitate to reach out to our support team so we can dig into what your customers are running into. We'd love the opportunity to make things right.
So responsive and helpful beyond their remit!
Going beyond is honestly one of our favorite things to hear - it's a sign our team genuinely cares. So glad the responsiveness and helpfulness showed up for you. Thank you for sharing this!
Platform working really well for us. The portal is packed with data. Their customer support is also excellent (thanks Nikola).
Really glad the platform is working well for you and that the portal has been useful! Nikola will be happy to see the shoutout too. Thanks for taking the time to share!
Outstanding support from real humans.
Managing subscription software on Shopify comes with unique hurdles, but the Recharge support team makes it incredibly easy. A massive standout is that you get to speak with real human beings, who possess genuine troubleshooting knowledge, which is incredibly rare these days.
Instead of just pasting generic canned responses or leaving you stuck with a robot, their team dives straight in to find a actual resolution. They are patient, thorough, and highly resourceful, providing clear context so you understand the fix. Having this level of reliable, expert human support provides massive peace of mind.
Wow, thank you so much for writing this out so thoughtfully. "Real humans with genuine troubleshooting knowledge" - that is exactly what we work hard to deliver, and hearing it called out as rare and valuable means everything to our team. Subscription management on Shopify has its complexities and we believe merchants deserve support that actually meets them there. We're so glad that's been your experience with us. Thank you, Merlo Coffee!
Vuk was very helpful and friendly! Helped resolve my outstanding issues
So glad Vuk was able to get everything sorted for you! Friendly and effective is exactly what we aim for. Thanks for sharing!
