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Awesome. I reached out on a holiday via LinkedIn. Kyle pushed the team to unblock our account so we could get started.
We just started using ReCharge. Excellent customer service and tech support. When integrating the app into Shopify they make it all happen so quickly. We are excited to be working with this company.
Nevena was SO helpful. I am new to the Shopify community and having Nevena help me with this app was such a stress relief for me.
The support team is great and friendly!! I'd love to work on a team with these folks! Regular support response can be a little slow so... I recommend adding their premium support plan to get more expedited responses. Especially for merchants running high volume stores. Cheers!
Great App for our subscription service! Very good customer service too, any issue is not too small and they always respond very quickly!
Fast and responsive support. We issues with subscription plan and every time we reach out to support, solution is provided. Well done, team!
Love the app-- super easy to customize and the support team is fantastic as well. We looked at a few, this has been our best!
2:56am... The worst experience so far setting up this app. I reached out for help and I got a quick response. I was shocked. I explained everything that is going wrong and all I got was a paragraphs to read and different things to try, and finally screen shots. I can't....I have been at this for 3 hours and now I have to dissect the email and figure it out on my own? Sorry this is not the kind of support I anticipated. I am not that computer savvy. Prove me wrong guys I am still here waiting for a reply, but it's crickets here. I hope Nena can come through before work tomorrow and I will change mage review. If this doesn't work out it's back Boulder Apps subscription.
6/17 I am updating my previous review here. I had an Uber (skype like) conversation with Austin who was showing me the ins and outs of the app. He was awesome, totally knowledgeable and answering everything and showing me live on the my screen sharing. The followup after our conversation was great and wanting to make sure everything was working properly for me. Thanks for making this happen!
I am a big fan of Recharge. Due to the nature of our subscription program, we needed a higher level of customization and Recharge was able to provide that for us. Integrates easily with Shopify and they add new features to the program to increase UX which I like a lot.
We recently integrated this app into our Shopify store to add subscribe and save option on some of our products for our customers. I have to say the integration has been really smooth, with the Recharge Team helping us throughout the process by setting up regular check-ins and analysing if the widget is working well on our products page! Impressed with their customer support and the app perfectly fits our requirements!