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Great help via AI and live agents like Max.
Thank you for sharing this. It’s great to hear both our AI tools and live agents like Max have been helpful when you need support.
Ty Bailey | VP of Services
Max was incredibly helpful, resolving our issues changing our shipping options on our website. We love ReCharge
Thanks for the thoughtful feedback. I’m glad Max was able to resolve the shipping changes quickly and keep everything running smoothly.
Ty Bailey | VP of Services
Great set-up experience with Vinse. All went smoothly
Glad to hear the setup went smoothly. I’m happy Vinse was able to make the experience seamless for your team.
Ty Bailey | VP of Services
Taylor was incredibly helpful finding a resolution to an issue other support agents were unable to assist with.
Appreciate you sharing this. I’m glad Taylor was able to find a resolution and provide the support you were looking for.
Ty Bailey | VP of Services
it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!
Thank you for the honest feedback. I understand how important quick access to a representative can be, and I’m glad Zachary was able to step in and provide the help you needed.
Ty Bailey | VP of Services
Very easy to set up and track subscriptions and churn. Excellent, responsive and thorough live support!
Thank you for the thoughtful feedback. I’m glad setup and tracking have been straightforward and that our live support team has delivered the responsiveness and depth you needed.
Ty Bailey | VP of Services
The support team was extraordinary in resolving my various issues. Thank you for your perseverance.
Thank you for your kind words. I am glad the team stayed persistent and helped resolve everything you needed.
Ty Bailey | VP of Services
Duska from the Customer Support Team was extremely prompt and knowledgeable, and resolved our issue very quickly. Her support was efficient, clear, and highly commendable. We really appreciated how smoothly everything was handled. Thanks, Duska! - Marie
Thank you for the detailed note. I am glad Vuk was able to provide prompt and knowledgeable support and make the process smooth from start to finish.
Ty Bailey | VP of Services
Roberto was thorough, efficient and pleasant to work with! Helped me understand my problem in depth and fixed it right away. Love the Recharge team!
Appreciate the thoughtful feedback. I am glad Roberto was thorough and able to both explain and resolve the issue so quickly.
Ty Bailey | VP of Services
Malik did a great job looking into the issue and helping us resolve the issue.
Thank you for sharing this. I am glad Malik was able to dig in and help resolve the issue effectively. We will be sure to pass along your feedback.
Ty Bailey | VP of Services
