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Jaden was great, very communicative about what I needed to know and how he was managing the details, provided the exact answer I needed and assisted with another issue that had been bothering me as well as an add-on. Excellent service with a great can-do attitude and kind demeanor. I hope I talk with Jaden next time I need some assistance!
Happy Jaden could sort both issues. We’ll make sure he sees this, and he’ll be glad to hear you’d like to work with him again.
Vuk Kuzmanovic was very helpful when I needed support!
Good to hear Vuk came through. We’ll let him know!
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
Congratulations on completing the migration! We know those aren't small undertakings, and we're so glad the experience felt worth it. Arlon is a rockstar and we'll absolutely pass along your appreciation. Welcome to Recharge and thank you for the thoughtful review!
Once I was able to speak with a human I was able to get my issue resolved. Sterling was very helpful in figuring out why my automatic discounts weren’t working. I appreciated their help tremendously!
Sorry about the wait to reach a person, but glad Sterling got those discounts working. We’ll share this with him.
Love the tracking capability. It's also easy to provision our subscriptions and tiers for the subscriptions.
Glad the tracking and tier setup are working well for you. More improvements are on the way, so stay tuned.
Eduardo, was a great help in solving some platform issues quickly and kept us updated at every step while the tech team got everything sorted.
Thanks for the review! We’ll pass it on to Eduardo and the tech team.
Some of the best customer experience I've ever received. Props to their team for helping us through a complex issue and sticking with us every step of the way!
Complex issues are never fun, so we’re glad we could see it through with you. We’ll share this with the team.
With great support from Arlon, we built a unique subscription model from scratch.
A custom subscription model from scratch is no small feat. Nice work, and we’ll pass the kudos to Arlon.
Ive been very satisfied with how helpful the Recharge team has been. I especially appreciate the complimentary strategy sessions with team members like Sean and Ben who have helped to optimize the value we get out of Recharge. It feels like Recharge is a true partner, not just a software we are paying for.
Love hearing that. Sean and Ben will be glad to see this, and we’re happy to keep the strategy sessions going as your needs evolve.
The Customer Service is outstanding! I'm typically not a tech-savvy person, but one of your Customer Service Reps (Jack G.) made getting our merchant services migration simple to understand. That combined with his personal help allowed us to achieve the task with minimal 'discomfort.'
Thanks!
Glad Jack could make the migration feel manageable. We’ll pass your kind words along to him. Best of luck with everything ahead!
