Recharge Subscriptions App

I've taken over Recharge & Shopify in a new technology role and I recently familiarized myself with the app, which prompted me to ask some questions to their tech support team. I was pleasantly surprised that one of their developers immediately replied to my support ticket with direct answers! Not only that, but the dev went above and beyond to correspond with me and even provide video reference that illustrated what I want to do - this is rare and highly, highly valued! To get this level of support on the technical side of things is extremely reassuring and I personally feel that the Recharge support team is exceptional. Moreover, Recharge as an app is very well thought through and features any functionality one might need in a modern, high-volume e-commerce ecosystem. Highly, highly recommended!

Solid subscription app. Recently migrated back to Recharge as they had made some improvements that fit our business needs better. Migration process was overall smooth, but required quite a bit more effort on our part than previous migrations to ensure all subscriptions were correct. Support during this process was available via email.

Had a wonderful experience working with Roberto Schmidt during the Recharge -> Shopify migration.

We spoke in a pre-migration meeting and he was able to walk me through every nuance and identify every scenario that could possibly go wrong while reassuring me that they have protocols in place for all of those. We performed some testing together and saw that the results were what we expected and he finished the full migration on the following Monday.

Throughout the process he has done a very good job at responding to questions and keeping us informed on what is going on.

I don't think this migration would have been this smooth with anyone else.

We recently migrated our subscription program to Recharge, and the experience was smooth from start to finish. Arlon, from the Implementations team, was responsive, patient, and genuinely helpful at every step — answering our questions quickly and making sure we felt confident in the accuracy of our data before going live.

What we appreciated most was how proactive and transparent he was throughout the process. Whenever we raised a question, he took the time to explain things clearly rather than just giving a quick fix, which made the whole process feel collaborative rather than transactional.

We'd recommend Recharge to any merchant looking for a subscription platform backed by an implementations team that actually cares about getting things right.

Some of the decision and migration actions are less than friendly and the decision force my had. But over all the system is ok. It does the work I need and the Support Team is very friendly and willing to work with me to fully resolve my issues, few they may be.

Perfect for our business needs and technical/account support are attentive and extremely helpful. They guided us through a complex platform change seamlessly.

The service itself is a bit clunky in that reporting requires a bit of learning curve and there is no reporting automation as far as I know, but on the plus side the core functionality works and their support team is responsive, personable, and very helpful!

Solid subscription platform that covers the essentials well, and the support team was quick and helpful when we had a question about notification settings. Does what we need for our subscription flow.

Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).

AJ was superb! He went above and beyond with assisting me with my inquiries and provided resolution with the issues I had.