Appstle℠ Subscriptions App
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Really love using this app, we never have an issue and the response from support is so fast that i often get my issues solved right away. I love the ease of creating the different subscription plans and the suite has some complimentary options that we are testing and I love having all that in one app vs needing multiple apps
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
While I was talking with Appstle support, my Shopify account was compromised. Approximately $4,500 was transferred from my Shopify account, and there was a later attempt to make about $2,500 in charges on my Shopify credit card. Shopify locked my account for suspicious activity, and the incident remains under investigation. The timing has left me with serious concerns about my experience.
UPDATE:
1. Per screenshots shared by merchant with Shopify and Appstle, the unlawful activity happened via merchant's own sign in credentials, and not Appstle's collaborator account.
2. The timestamp of the unlawful login was before Appstle had any collaborator access to the merchant's store.
3. Per Shopify restrictions for collaborators that the Shopify team shared as a part of the investigation, Appstle and other app partners CANNOT and DO NOT have access to merchant's credit card or finances. Only their staff do. Relevant links are below:
- https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts
- https://help.shopify.com/en/manual/finance/shopify-balance/managing-account/view-account-info#allow-staff-to-view-shopify-balance-account-activity
4. Shopify is working with merchant on new login credentials and security.
FIRST RESPONSE:
This is Ria, the Co-founder of Appstle.
We've conducted a thorough review. First and foremost, Shopify collaborator access is strictly limited to the permissions granted by the merchant. Based on Shopify's collaborator permission model, collaborators DO NOT HAVE ACCESS to a store's payment methods or the ability to add, modify, or use a merchant's credit card.
That said, we'd genuinely like to understand what happened and help you get to the bottom of it. We take concerns like this extremely seriously and have started a high-priority ticket with Shopify to investigate this ASAP.
Please feel free to reach out to me anytime at ria@appstle.com. We're committed to understanding what occurred and resolving this matter as quickly and transparently as possible. We are there for you every step of the way.
I love the functionality of Appstle, but I recently reached a threshold for my free account, and was immediately prevented from accessing my subscribers list, unless I upgraded. I struggle to see how this is acceptable practice. I understand that they need to make money but to deny access to existing subscribers and demanding money is blackmail. Surely a more reasonable way is just restrict the amount of subscribers, so no new subscribers can sign up until that threshold has been upgraded. It’s a shame as I was planning on taking out a paid plan. I won’t be doing that now.
Dear Merchant,
This is Ria, the co-founder of Appstle.
There seems to have been a misunderstanding and I’d like to clarify it. While exceeding the plan threshold restricts access to merchant dashboard, it DOES NOT affect your subscription business. Your existing subscriptions, renewals, customer portal access, and new sign ups (i.e) new subscription purchases continue as normal. At no point is your current revenue or revenue growth hindered. In fact, we continue to support it.
The Free plan is designed to support merchants as they grow, with its limits and policies clearly outlined on our Shopify App Store listing, pricing page, and website.
Looks like our manager had reached out to you to help you as well, during your conversation with our Engineer.
Please feel free to reach out to me anytime at ria@appstle.com if you have any further questions.
Great Subscription App, we have been using it for over 2 years, no issues at all.
The App has worked flawlessly so far and the one time I had to use the support, they were very helpful.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I’ve had a great experience with Appstle. Whenever I’ve had questions or needed help, the support team has been incredibly responsive and always found a solution. As a small business owner, that level of support makes a huge difference. Highly recommend if you’re looking for a reliable subscription app with an amazing customer service team.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
Excellent support. We have used it for several years and it met our needs well. Our site is now retired from the Shopify platform but this was for reasons unrelated to the app. We continue to use the App with other clients. I appreciate how quickly Appstle respond to questions.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Great subscription app with excellent customer support. Derek was very patient and helpful during the setup process, and he also provided useful suggestions to improve our branding and email templates. The app is easy to use and works well for our store. Highly recommended!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
Excellent app and amazing support! Alan from the Appstle team helped me set up my subscription model exactly the way I wanted, translated my customer portal into Italian, removed the branding for free, and even did a full review of my setup to make sure everything was configured correctly. Super responsive, patient and helpful. The app does exactly what I needed. Highly recommend!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
So far, we've been happy with the application; we haven't had any customer complaints regarding subscription issues. The help we've requested from the customer service has been effective. Thank you.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
We have used the app for several years and have had no issues with it. We've had a couple of questions here and there but the chat support provided by the company is super helpful, providing detailed instructions.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
