Appstle℠ Subscriptions App

Excellent customer service from Adam at Apostle!

I contacted Apostle as I was trying to pause a subscription and amend some pricing. I initially thought I would need to upgrade our subscription, which, as a non-profit organisation, was a concern as we have to watch every penny to ensure as much as possible goes towards supporting animal rescues.

Adam was absolutely fantastic. He took the time to help me find a solution without needing to upgrade, making the whole process simple, straightforward and stress-free.

As an added bonus, Adam also removed the branding for us completely free of charge, which was such a kind and thoughtful gesture that we genuinely appreciate.

It's refreshing to deal with someone who takes the time to understand your needs, looks for a practical solution and genuinely wants to help, rather than simply encouraging you to spend more money.

Thank you, Adam, for your excellent customer service, kindness and support. It really does make a difference to a small, purpose-led business like ours, where every penny counts and 100% of profits go towards supporting dog and cat rescues.

Highly recommended!

Appstle’s support team was patient and helpful while I set up our Kimchi Club subscription. They answered my questions about billing dates and cutoff settings, and even offered to remove the app branding at no charge. I really appreciated the personal attention and help getting everything ready!

First of all, I'd like to thank Aaron for his patience, professionalism, and excellent support. I also really appreciate Appstle's email customization features, which allow us to showcase our logo and strengthen our brand identity.

However, I have to say that the overall subscription management experience still needs significant improvement.

Compared to Apple's subscription management experience, Appstle feels unnecessarily complicated. Apple's subscription system is simple, intuitive, and seamless. Appstle, on the other hand, makes some basic operations surprisingly frustrating.

For example, although the External API now supports changing the recurring billing date and rescheduling all future payments, the default Customer Portal still lacks this functionality. As a result, I have to manually update subscriptions for affected customers one by one in the backend. This is extremely tedious and shouldn't be necessary.

I'm also frustrated by the Pause and Cancel options. Their differences and consequences aren't immediately clear to customers, and the overall experience feels unnecessarily complicated. I would much rather see a simpler, more intuitive subscription management flow instead of multiple confusing options.

My suggestions are simple:
- Allow customers to change their recurring billing date directly in the default Customer Portal.
- Make pausing and canceling subscriptions much simpler and clearer.
- Focus on improving the core user experience rather than adding unnecessary complexity.

Overall, I appreciate the great support and the thoughtful email branding features, but I genuinely hope Appstle can learn from Apple's approach to subscription management.

Good subscription management should feel effortless, not like something that requires technical support or manual intervention every time.

It's very easy to get help on either a specific question, or even just assistance on peripheral stuff (like making sure everything looks good on the customer-facing end of things.)
It's been very easy to manage subscriptions for my mail club and exclusive products by using Appstle.

Fixed my issues as fast as possible. Collaborated and fixed code hidden in my theme. Very very helpful, highly recommend and the app offers great options for our company and customers!!

A great app that supports recurring income. Excellent customer service - Adam was so helpful with answering my questions as well as offering additional support that improved customer experience - things I wouldn't have even thought of that he suggested and then implemented on my behalf to make the process smoother and easier.

Appstle support is responsive and quick to help! I asked for help unlocking a feature, and had a response and the feature unlocked within 5 minutes. They then went on to quickly add a few custom personalizations to the emails that my customers get from the app to ensure continuity across my store's communications. I appreciate the "above and beyond" attitude the support takes!

It's great! Subscriptions have increased sales by 15%, we couldn't be happier. Customer service is great, always able to guide you through any roadblocks you may encounter when trying to make changes to a subscription for a customer such as payment methods etc..

The app functionality is so user friendly and the support team is very responsive. They walked us through each step of set-up to ensure we successfully migrated all subscriptions from our previous app without interruption to our customers. We'll be able to provide much better service to our customers with Appstle Subscriptions!

I’ve been using Appstle to set up the subscription side of our small soap business, Old Geezer Soap, and so far I’ve been very happy with it. There are a lot of options and settings to work through, but whenever I’ve had a question, their support team has been quick to respond and genuinely helpful.

Most recently, Adam helped me work through an issue with an existing subscription and took the time to understand exactly what I was trying to accomplish instead of just giving me a generic answer. That kind of support makes a huge difference when you’re a small business trying to get everything set up correctly.

Appstle has given us a lot of flexibility with our subscription program, and the customer service has been excellent. Definitely recommend it!