Appstle℠ Subscriptions App
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It has been a breeze working with Appstle. When using Appstle, the response is quick to your problems and on top of that they go above and beyond.
I needed help getting free shipping for an order for one of our customers and Max helped us out. He helped me with the problem and was fixed in underneath 10 minutes. ON top of that, he reviewed my website and found a look error and asked if I wanted that fixed. I Didn't even realize that was happening, and he fixed it for me.
10/10, would recommend.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Amazing APP and customer support!
Appstle is helping me launch subscriptions in my store in a smart and seamless way. Everything is well integrated, making it easy to manage subscriptions while creating a better experience for my customers. It's already helping me increase my recurring revenue.
The team answered all of my questions with so much patience and guided me through every step of the setup. They even gave me valuable suggestions to improve my Shopify store, which I truly appreciated.
I upgraded to the Business Plan, and it was absolutely worth it.
Thank you so much for everything. You're doing an amazing job! I highly recommend Appstle!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Really love using this app, we never have an issue and the response from support is so fast that i often get my issues solved right away. I love the ease of creating the different subscription plans and the suite has some complimentary options that we are testing and I love having all that in one app vs needing multiple apps
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
While I was talking with Appstle support, my Shopify account was compromised. Approximately $4,500 was transferred from my Shopify account, and there was a later attempt to make about $2,500 in charges on my Shopify credit card. Shopify locked my account for suspicious activity, and the incident remains under investigation. The timing has left me with serious concerns about my experience.
UPDATE:
1. Per screenshots shared by merchant with Shopify and Appstle, the unlawful activity happened via merchant's own sign in credentials, and not Appstle's collaborator account.
2. The timestamp of the unlawful login was before Appstle had any collaborator access to the merchant's store.
3. Per Shopify restrictions for collaborators that the Shopify team shared as a part of the investigation, Appstle and other app partners CANNOT and DO NOT have access to merchant's credit card or finances. Only their staff do. Relevant links are below:
- https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts
- https://help.shopify.com/en/manual/finance/shopify-balance/managing-account/view-account-info#allow-staff-to-view-shopify-balance-account-activity
4. Shopify is working with merchant on new login credentials and security.
FIRST RESPONSE:
This is Ria, the Co-founder of Appstle.
We've conducted a thorough review. First and foremost, Shopify collaborator access is strictly limited to the permissions granted by the merchant. Based on Shopify's collaborator permission model, collaborators DO NOT HAVE ACCESS to a store's payment methods or the ability to add, modify, or use a merchant's credit card.
That said, we'd genuinely like to understand what happened and help you get to the bottom of it. We take concerns like this extremely seriously and have started a high-priority ticket with Shopify to investigate this ASAP.
Please feel free to reach out to me anytime at ria@appstle.com. We're committed to understanding what occurred and resolving this matter as quickly and transparently as possible. We are there for you every step of the way.
I love the functionality of Appstle, but I recently reached a threshold for my free account, and was immediately prevented from accessing my subscribers list, unless I upgraded. I struggle to see how this is acceptable practice. I understand that they need to make money but to deny access to existing subscribers and demanding money is blackmail. Surely a more reasonable way is just restrict the amount of subscribers, so no new subscribers can sign up until that threshold has been upgraded. It’s a shame as I was planning on taking out a paid plan. I won’t be doing that now.
Dear Merchant,
This is Ria, the co-founder of Appstle.
There seems to have been a misunderstanding and I’d like to clarify it. While exceeding the plan threshold restricts access to merchant dashboard, it DOES NOT affect your subscription business. Your existing subscriptions, renewals, customer portal access, and new sign ups (i.e) new subscription purchases continue as normal. At no point is your current revenue or revenue growth hindered. In fact, we continue to support it.
The Free plan is designed to support merchants as they grow, with its limits and policies clearly outlined on our Shopify App Store listing, pricing page, and website.
Looks like our manager had reached out to you to help you as well, during your conversation with our Engineer.
Please feel free to reach out to me anytime at ria@appstle.com if you have any further questions.
Great Subscription App, we have been using it for over 2 years, no issues at all.
The App has worked flawlessly so far and the one time I had to use the support, they were very helpful.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I’ve had a great experience with Appstle. Whenever I’ve had questions or needed help, the support team has been incredibly responsive and always found a solution. As a small business owner, that level of support makes a huge difference. Highly recommend if you’re looking for a reliable subscription app with an amazing customer service team.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
Excellent support. We have used it for several years and it met our needs well. Our site is now retired from the Shopify platform but this was for reasons unrelated to the app. We continue to use the App with other clients. I appreciate how quickly Appstle respond to questions.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
A great experience! I used to use a different module, and the Appstle team walked me through the migration process step by step (a big thanks to Nick). I highly recommend this module for easily setting up subscriptions!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
Great subscription app with excellent customer support. Derek was very patient and helpful during the setup process, and he also provided useful suggestions to improve our branding and email templates. The app is easy to use and works well for our store. Highly recommended!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve