Sufio: Invoices you can trust

Super prompt customer service, answered fast every time and helped us customize the app. We are almost ready to launch and we are excited to use Sufio for automatic invoices! Thank you guys and keep up the good work!

I have been using Sufio for a couple of months and it has been amazing. It does automatically al the invoices for me and send them to my clients. What I like the most is the customer service & support! They helped me a lot, very kind and solve quickly my problems! Totally recommend Sufio! :)

It is by far the best customer care experience in Shopify community I have experienced. I love how the app works and looks, but even more I love the speed of how country specific issues, like translations or required fields get resolved. The communication with Sufio Team is great - these guys really deserve their success. Kudos!

I have been using Sufio for quite some time and I have been loving howwell designed the templates are for our customer invoicing. Recently, we added customizable options to our products, and I needed the customization options to show up on the invoices. I reached out to the Sufio guys and they immediately made that happen! I can't stress enough how good this app is. It's a must-have for every professional shopify store.
A Shoutout to Michael Djimi for being my point of contact throughout the process.

I was looking for a way to automate sending invoices to customers, I found other apps but those weren't nearly as easy to set up, they also wouldn't integrate with Klaviyo and most importantly, NONE of the other apps I found would consider tax compliance - a must if you're selling B2B.
With Sufio it's possible to send invoices via the order confirmation email sent through Shopify and allow customers to see the invoices on their account page.
There's even an option to validate a customer's VAT number automatically, WOW!
I messed up part of the set up and Djimi not only responded within minutes, but he also fixed it for me super quickly - exceptional app and customer service!

I primarily bought the app because of the VAT deduction function. I couldn't get it to work properly at first, but with persistent help over several days from Michal from the Sufio team, we got it to work. To any others struggeling with getting the app to deduct VAT:
1. make sure your prices are net (excl VAT), and eventual show prices incl. VAT below - thats what we have done (shopify has a guide. Sufio refers to it as well).
2. Tick settings in Sufio to allow VAT being deducted and validate VAT numbers.
3. Finally, be aware that the VAT sometimes is first deducted at 'Shipping'-step in the Checkout process. For inspiration: I made a snippet with the VAT deduction sufio code, and included it in the Cart page and Ajax Cart. Easy overview of code and easy CSS customisation. See www.dynello.com if you like. App highly recommended if you need to deduct VAT. Pricing seems fair to me, as you get fast and reliable support for every small question, and a professional system without bugs.
Thanks! - Jens

Lovely invoices but beware of the VAT exemption claims - they aren't technically correct

The EU VAT rules state that you can only deduct the VAT if the company provides a valid VAT number AND that the goods are being shipped outside of the country where the order is shipped from...

We are a UK company so EU businesses outside of the UK, with a valid VAT number, can order VAT free ONLY if the order is shipped outside of the UK. Unfortunately we receive a lot of orders from Ireland with valid VAT numbers but they get the order shipped to Northern Ireland (to save on shipping costs) which is in UK - therefore, technically, we can't deduct the VAT as we have to give HMRC proof that the goods have left the UK

Sufio are aware of this but their hands are tied because they can't get access to the address which is part of Shopify's checkout process - a closed system. Sadly the issue of a decent EU VAT exemption system for Shopify remains unsolved.

I have asked Jan to update their website with the full information - whilst their system will validate VAT numbers it will just mark that customer as VAT exempt, regardless of where the order is shipped to.

Superb responsive customer service.

Fab app with lots of customisation options and even better customer service!

Quick to respond!
Fantastic communcation!