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We zijn heel tevreden over de customer support van Sufio. Het team reageert snel en denkt actief mee in oplossingen. Ze hebben ons inmiddels al meerdere keren uitstekend geholpen met custom aanpassingen.
Hartelijk dank voor uw mooie review! Wat fijn om te horen dat u zo tevreden bent over onze customer support. Ons team doet altijd zijn best om snel te reageren en actief mee te denken over de beste oplossingen — geweldig dat de custom aanpassingen zo goed hebben geholpen. We waarderen uw vertrouwen enorm!
Very quick response, even quicker help, and the employee was very polite and helpful. I recommend Sufio and send my best regards to Lewis.
Thank you so much! We’re glad you had a great experience with our support, Lewis will love hearing this. We really appreciate your recommendation!
A very handy app with great customization options and excellent support. I’m very happy with the responsive and helpful support by Sebastian and Djimi.
Thanks a lot for the review! 💛 Happy to hear you’re enjoying the app. Sebastian and Djimi will love the shoutout!
Sufio has been a great help in setting up my accounting workflows. I can download invoices for all my sales and import them into my accounting software. I also have beautiful invoices to share with clients who request them. Thank you!
Thank you so much for your thoughtful review!
We’re delighted to hear that Sufio is helping streamline your accounting workflows and making it easy to export invoices into your accounting software. If you ever need help optimizing your setup further, we’re always here. Thanks again for your support!
The best app for automatic invoices to be sent once a customer has purchased, the layout and design is fully customizable and very easy to use. The app support is fantastic, they have been so helpful when needing some customization! Highly recommend.
Thank you so much for the amazing review! We’re delighted to hear that automatic invoices are running smoothly for you and that you’re enjoying the flexibility of the layout and design. And a big thank you for the kind words about our support team — helping with customizations is one of our favorite things to do! We truly appreciate the recommendation and are always here if you need anything!
Great app, great people. easy to install. document templates are great customization options are plenty. Adding some custom text to documents is super simple if you know a bit of HTML. Support is fast and to the point.
Special thanks to Djimi and Olivia for helping us setup some custom logic to process our documents.
Thank you so much for the fantastic review! We’re thrilled to hear that you found the app easy to install and that the document templates and customization options are working well for you. We truly appreciate your support and look forward to continuing to work with you!
Great solution to go around the basic missing feature of shopify to send an invoice automatically to our customers.... Sufio has always answered very fast if we had problems configuring the invoice part. Very happy with this app.
Thank you so much for your kind words! We’re really glad Sufio is helping you bridge that gap and automate your invoicing smoothly. If you ever need anything else or want to explore more features, we’re always here to help.
We’ve been using Sufio for our Shopify store INSELWiNKEL (based on Spiekeroog Island, Germany) and couldn’t be happier. The team handled an individual request — adding a simple SEPA payment QR code for our invoices — within just one day.
Fast, professional, and solution-oriented support. Exactly how great service should be.
Highly recommended!
Thank you so much for sharing your experience! It’s great to hear that the SEPA QR code was implemented quickly and fits your needs. Fast, tailored solutions are exactly what we strive for, so your feedback means a lot to us. :)
Professional, reliable, and incredibly easy to use. Sufio makes invoicing effortless and on-brand, and I especially value the localization in multiple EU languages—it makes everything feel seamless and tailored to my business. A truly outstanding app that delivers exactly what it promises.
Thank you so much for your wonderful feedback! It means a lot to us to know we’re delivering on our promise and making a real difference for your team.
App used to work perfectly fine, but since today we get the error that we have reached our limit even though we should have 45 invoices left according to the app. Support has not responded within 6 hours, the only work around is to upgrade and pay more.... Quite disappointing experience
Thank you for your feedback and we're really sorry for the frustration this has caused; especially when you just needed to get a couple of invoices out quickly.
To clarify what happened: Your plan includes 50 invoices per month, and you’re absolutely right that the app showed you have 45 invoices left. However, the invoices you were trying to create are for orders from previous months (where your account already generated invoices for thousands of orders between April and July). Once the monthly limit was exceeded in those past months, the system can’t retroactively create new invoices for that period on the same plan; even though your current month still has allowance left.
I completely agree this can feel confusing from inside the app, and we’re already looking at how we can make these limits clearer so it doesn’t feel like you’re being blocked unfairly or pushed to upgrade.
We’ve reached out to you by email with a proposal to temporarily increase your invoice limit at no extra cost, so you can issue the two invoices you mentioned without needing to upgrade your plan. If you reply to that message, we’ll be happy to sort this out for you right away and make sure everything is working as you need.
Thanks again for sharing your experience; it helps us improve both the app and our communication. 🙏
