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App used to work perfectly fine, but since today we get the error that we have reached our limit even though we should have 45 invoices left according to the app. Support has not responded within 6 hours, the only work around is to upgrade and pay more.... Quite disappointing experience
Thank you for your feedback and we're really sorry for the frustration this has caused; especially when you just needed to get a couple of invoices out quickly.
To clarify what happened: Your plan includes 50 invoices per month, and you’re absolutely right that the app showed you have 45 invoices left. However, the invoices you were trying to create are for orders from previous months (where your account already generated invoices for thousands of orders between April and July). Once the monthly limit was exceeded in those past months, the system can’t retroactively create new invoices for that period on the same plan; even though your current month still has allowance left.
I completely agree this can feel confusing from inside the app, and we’re already looking at how we can make these limits clearer so it doesn’t feel like you’re being blocked unfairly or pushed to upgrade.
We’ve reached out to you by email with a proposal to temporarily increase your invoice limit at no extra cost, so you can issue the two invoices you mentioned without needing to upgrade your plan. If you reply to that message, we’ll be happy to sort this out for you right away and make sure everything is working as you need.
Thanks again for sharing your experience; it helps us improve both the app and our communication. 🙏
We have been using Sufio for over two years, and for most of that time the invoice and credit export functionality worked smoothly. Recently, we began experiencing significant delays, with CSV export emails taking hours to arrive. Since then, Sufio has incorporated a new mechanism that has noticeably improved the process. Exports are now arriving much more promptly, and this has made a meaningful difference in keeping our workflow running efficiently. We appreciate the improvements and the continued support, as reliable performance is crucial for businesses like ours that depend on these functions every day.
Thank you for your thoughtful feedback and for using Sufio for over two years; we really appreciate your trust!
You’re absolutely right about the recent export delays; however, we’ve been working hard on a complete overhaul of the system to make it faster and more reliable. The new version has gone live a few days ago, so you should already notice some massive improvements.
Thanks again for your patience while we made these updates! Should you need further help, let us know—we're just a message away.
Sufio solves all our complex invoicing needs. We had an extremely tight deadline to solve UK vat invoicing issues, and Lewis was very quick to understand our needs and delivered a custom solution in no time, so we made our deadline.
Could not be more happy with a Shopify app than what I got with Sufio.
Highly Highly recommend getting this if you have complex or even simple invoicing needs.
Thank you so much for your detailed and thoughtful review! We’ll definitely pass your appreciation on to Lewis — he’ll be thrilled to hear it. :)
Sufio has completely streamlined our invoicing process in Shopify. The app is beautifully designed, easy to use, and packed with smart features that save us hours every week. From automated invoice creation to flawless customization, everything works exactly as promised. The highlight, however, is the outstanding support team — lightning-fast replies, deep product knowledge, and genuine commitment to solving any issue. They make you feel like a valued partner, not just a customer. Absolutely 5 stars!
Thank you for such an amazing review! We’re thrilled to hear Sufio has streamlined your invoicing and that you’re enjoying the design, ease of use, and time-saving features. It’s especially wonderful to know our support team has made you feel valued because that’s exactly what we aim for. We truly appreciate your kind words and your 5-star rating! :)
Es lohnt sich, Sufio zu nutzen. Die Designs lassen sich super einfach anpassen, man benötigt keine Vorerfahrung. App sehr benutzerfreundlich. Der Support hilft schnell und präzise. Und dahinter sitzt nicht nur ein KI Chatbot, sondern es hilft auch realer Mitarbeiter, wenn man es wünscht.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie Sufio als benutzerfreundlich empfinden und die Anpassung der Designs so einfach ist. Schön auch, dass unser Support Ihnen schnell und präzise helfen konnte.
I genuinely believe no webshop in the Netherlands (and likely many other countries) can go without Sufio. After testing numerous invoicing apps, this is possibly the only one that truly handles invoicing and credit notes properly.
Sufio is absolutely essential if you serve business customers who require professional invoices for their administration. While it took me a little time to get used to the interface, I now find it intuitive and efficient.
Beyond the powerful functionality, the support is outstanding. Incredibly friendly, fast, and knowledgeable. Sufio solved my invoicing headaches . Highly recommended!
Wow—thank you for such a thoughtful and enthusiastic review! It means a lot to hear that Sufio has become essential for your business, especially after trying so many other invoicing apps. We’re most glad the interface clicked with you over time, and even happier that our support team could help ease those invoicing headaches. We truly appreciate the recommendation and your kind words!
Sufio is an excellent invoicing system! After trying and comparing several different invoicing app, we decided to go with Sufio—and we’re very glad we did. The system is user-friendly, but what truly sets Sufio apart is their customer support. The team is incredibly patient, detail-oriented, and always quick to respond. They’ve helped us with various customizations and often offer thoughtful, effective suggestions. Their efficiency and professionalism are top. Highly recommended!
Thanks so much for the amazing review! We’re really glad to hear that Sufio stood out after you tried several invoicing apps; that means a lot to us. It’s also great to know you’re enjoying the user-friendly interface, and we’re especially happy our support team has been able to help out with customizations and suggestions. We’ll make sure your kind words get passed along to the whole team. :) Thanks again for the recommendation!
It took us some time to set up everything just the exact way we need it (we are a B2B Catering company with german tax laws), but with the help of Sufio, we were able to accomplish everything. We are a customer since 1,5 years by now and are very satisfied with the ongoing good quality of the support. Thank you Olivia! :)
Thank you so much for your thoughtful review! We’re delighted to hear that Sufio has been able to meet your specific needs, even with the complexities of German tax laws. It’s also great to know our support team, especially Olivia, could help you along the way. We appreciate your continued trust over the past 1.5 years very much!
Easy to get started with the day to day configurations on your own. The onboarding with the Sufio flows fast and is super versatile in helping with shop specific requirements; let it be coding additional snippets, configuring designs, or aligning with data flows/fields outside of the Sufio app during the build-phase. Looking forward to soon scaling with Sufio. Can only recommend.
Thanks a lot for the great feedback! We’re happy to hear you found it easy to get started and that the onboarding process worked smoothly for your store’s specific needs. Whether it’s code tweaks, design configs, or integrating with other data flows, we loved being part of that build phase with you, and we're excited to see you scale with Sufio! Thanks so much for the recommendation! :)
I asked for a basic feature — setting default payment terms per client. They admitted it's possible but said I’d need to upgrade to their premium plan, which is 3x more expensive. So they can do it, but they just want to charge way more for something simple. Feels like they’re forcing you to pay extra for functionality they already have, not recommended.
Thank you for your feedback. We understand your frustration but we want to clarify that Sufio currently does not support assigning payment terms per client. This feature isn’t available on any of our plans, and it isn't just a case of restricting a functionality to higher tiers—it simply doesn’t exist in our app at this time.
For this reason, we recommend managing client-specific payment terms directly within Shopify, which offers more flexibility.
Thank you, however, for highlighting this need. We’ll keep it in mind as we continue to improve the Sufio app.
