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Sufio is a such a great app and the team behind is superb! They are not only experts at code, but also experts at anything related to invoicing and accounting. After using it for over a year now, I came back to update the review to add that this app has been a game changer for my business. Recently I had a small problem with the invoice format, and the Team at Sufio fixed it right away. They also keep up with EU regulations and their newsletter is very insightful for all the changes in regulations and updates they make in the app to keep us all up to date and compliant. Will continue using this app. Very satisfied with the service, feels like my business is in good hands!
Thank you so much for such a positive review! :)
We are trying hard to provide our users with the best service possible!
Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!
Thank you for showing appreciation for our professional customer service! We're delighted to hear that you are happy with our app and its numerous possibilities for customisations.
Super easy to install with precise instructions. Design changes including title changes, column order, colors and other information was a breeze. I had the invoices looking perfect and the customer account section set up in less than 20 minutes. Very Happy!
That’s amazing! We’re delighted to hear that you were able to set things up so quickly! :)
After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.
Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.
It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.
Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.
We hope your new provider will be able to meet your expectations and provide the service you need.
Neuerdings werden die Email von Sufio unter dem Vorwand des fehlenden DMARC Eintrags blockiert wenn keine eigen Domain bei Sufio registiert ist, somit ist man gezwungen einen Upgrade auf Professional oder Premium zu machen.
Einen Basic Service zu blockieren und die Kunden zu zwingen mehr dafür mehr zu Bezahlen ist echt die übelste Art Geschäfte zu machen.
Die Mails werden von Shopify Einwandfrei zugestellt, da all unsere Domains im DNS einen DMARC Eintrag haben.
Nach vielen Jahren der Nutzung dieser APP werden wir nach andern Lösungen suchen.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr.
Es tut uns leid, dass wir trotz mehrmaliger Versuche, mit Ihnen in Kontakt zu treten, die Probleme nicht gemeinsam lösen konnten. Wir haben uns mehrmals gemeldet, um Ihnen Unterstützung und Lösungen anzubieten, und wir hätten gerne eine Möglichkeit gefunden, die für Sie besser funktionieren würde.
Bezüglich des Problems mit dem Versand der E-Mails möchten wir klarstellen, dass dies nicht durch einen Fehler im Sufio-System verursacht wurde. Das Problem trat auf, nachdem eine strenge DMARC-Richtlinie für Ihre Domain implementiert wurde. Da Sufio E-Mails in Ihrem Namen versendet, erfordert diese Richtlinie eine spezifische Autorisierung, um den Versand fortsetzen zu können. Ohne diese Autorisierung können die E-Mails blockiert werden. Wir haben Lösungen angeboten, wie Sie Sufio für den Versand autorisieren können, aber leider haben wir keine Rückmeldung erhalten.
Sollten Sie in Zukunft Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team.
I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations.
Lucy, Filip, thank you! 5/5
Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.
Great app. We needed to show each discounted price on our b2b invoices and founded this app. Invoices can be translated into Japanese, but orders and other aspects were not fully supported. But after contacted customer support, they solved the problem! Quick answers, good communication.
However, it would be nice to be able to add columns as well as rows. Also, it would be great if it had more templates or if we could change the design in more detail. The address alone fills half the paper. We look forward to future updates.
Thank you for taking the time for your review and constructive feedback. Feedback like this is what helps our team recognize the needs of our users and expand our services.
I'm glad to hear our Support team was able to assist you with displaying the requested Japanese format.
I noticed your point about design changes, but I didn't see it come up in conversations with our team. Indeed, we can make many changes using our template editor on the Design → Edit Code page of your app. This feature allows you to customize the template of the invoice to add/remove content, change sizing, or relocate content.
Our Support team will follow up with you to discuss this with you and see what we can do :)
By far the best billing app I've ever had for online sales! Easy to set up and completely customizable. I've been waiting for an app like this for a very long time... Handles only billing, but does it perfectly...
Thank you so much for your lovely review! We are delighted to hear the app has been able to achieve what you need! We love to provide custom options and I'm glad they have been useful to you :)
We use Order Printer for our online sales, but needed a more detailed invoice for our wholesale customers. And after reading the great reviews we went with Sufio. They have been super helpful in setting the invoices up the way we need them. Plus, setting it to only pull through our wholesale orders into Sufio so we don't exceed our monthly limit. The service really is outstanding! The best we have ever had for an app.
Thank you for taking the time to leave such a nice review! We are delighted to hear how Sufio has worked for you. Indeed, our custom invoice creation options give you control over how to manage your subscription and streamline your invoicing. I'm delighted to hear our Support team was able to bring their quality service into your setup :)
A well designed app, easy to use and very reliable. The support was very quick and helpful when we had a small issue. Even better they added a customisation for us to help filter who automatically received a copy of their invoice. The responses were always quick and helpful.
Thank you very much! I'm glad our Support team was able to bring a custom solution to make Sufio work for you. We recognise that businesses around the world all have different needs so it's important for us to accommodate this :)
