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A Lifesaver for our VAT Challenges – 10 Stars!
As a B2B business owner, I can't express enough how much the Sufio app has saved the day for us on our Shopify platform. We were stuck in a VAT-related tangle, especially concerning reverse charging for Euro businesses. Months of trying to find a workaround solution had us at our wit's end until we stumbled upon this gem of an app. It's not an exaggeration to say that it has solved our problems comprehensively. We are finally operational and running smoothly, and that's a sigh of relief we've been yearning for.
What has further impressed us is their exceptional customer service. Politeness and extreme helpfulness are evidently at the core of their approach. Whenever we had questions or ran into a hurdle, their support team was there with prompt and effective solutions.
In a perfect world, I'd give Sufio a solid 10 stars for their app and customer service. While the stars might be capped at 5, consider this review an emphatic endorsement of a service that goes above and beyond to support businesses in navigating complex VAT challenges.
Thank you very much for your lovely review! We are blown away by your kind words!
Our B2B solutions have been a great help for our EU customers and our support team work hard to make things as simple as possible. We are delighted to hear you had this experience!
We will ask Shopify to raise it to 10 stars ;)
We are using Sufio for a while, which works good for us, and we had to reach out to Sufio's Customer Service. The contact between customer service was very fast and they did what they said to do. So within a working day the setting were adjusted and our customer benefited from this change. Great Service.
Thank you for your review! We take pride in our support team's efficiency as we understand that time is so important when it comes to keeping things running smoothly in your business.
Let us know if we can assist you any time again :)
This is a great plugin and it's massively cut down our workflow, it would be amazing to have the option to send automatic proformas to certain clients if you have any development in the future:)
Thank you very much! Our aim is to reduce our user's workload as much as possible and to bring automation into invoicing as much as possible, so I'm glad to hear this has been helpful to you. Indeed, there's room for improvement on other documents in terms of automation and this is something our Development will always be trying to expand on always.
Sufio is great app that actually has a good solution for sending invoices that comply with all the rules & regulations. The team has been super helpfull in setting up some specific customizations that we need for our variety of customers. The team always responds fast but what I love above all is that the really think along and come with practical solutions & work arounds. For every business that wants to do their invoicing via Shopify AND according to the account rules, I can really recommend Sufio
Thank you so much for your review! We pride ourselves on bringing custom solutions to our users and are always happy to discuss merchant's individual needs so that we can seamlessly integrate with their store :)
We really appreciate your recommendation!
We have used this Invoicing App since starting the business 7 years ago. It is easy to navigate and use and the Support team have been great whenever we have needed any changes.
Thanks for sticking with us for so long; we hope to bring more great features your way next year!
We´re very happy with the updated Settings descriptions, they make it crystal clear what happens when auto–credit notes are enabled or disabled.
Huge thanks to Olivia and Veronika for their immediate, clear, and incredibly helpful support (and for following up on every question). Highly recommend Sufio for their usability and outstanding customer service!
Our team prides itself on finding solutions for our users and I am glad we were able to assist you :)
Falling behind other invoice apps by not allowing ACH payments via Stripe or other integration. Stripe accepts ACH, Sufio only uses credit card functions from Stripe costing users a much higher transaction fee. Enabling ACH would save us 2.5%+ on all invoice payments.
Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url.
The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"???
Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 5000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer???
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thanks so much for taking the time to leave this review. We really appreciate your honest feedback. While we’re glad to hear you find Sufio clean and simple, we’re sorry your overall experience hasn’t been as smooth or powerful as you’d hoped.
Just to clarify a few things you mentioned:
→ Sufio does support a range of invoice statuses—including created, paid, due, and partially paid—and we’ve made it easier to track these at a glance. You can see the total or amount due directly from the home screen, and use filters to sort documents by various statuses, including order and payment states.
→ We’ve also added advanced search and filtering tools. You can search by customer, product, invoice number, credit note, pro forma, and more—making it much easier to find what you need, even with a large customer base.
→ As for ACH payments—you’re absolutely right that they can offer lower fees. Unfortunately, due to Shopify’s partner terms, we’re currently unable to support ACH through Stripe in our integration. It’s something we’d love to offer, and we’re keeping a close eye on any changes that might allow us to revisit this in the future.
We know how important these kinds of features are, and we’ve been working hard to evolve Sufio into a more powerful and flexible invoicing solution. We’ve launched a lot of new features in recent years, many of which are listed on our Product News page if you’d like to check them out.
Thanks again for helping us grow and improve Sufio.
I gave it a try and in 2 minutes I realised this is what I needed all along. It's super clean and just does the job you expect it to. No complicated processes or anything, just cleanly handles the invoicing!
Thank you so much for your review!
We’re really happy to hear it was a great fit right from the start and that everything works just as expected.
Amazing solutions. Fast customer service.
Developper team also is doing magic and up for any challenge.
Thank you for the amazing feedback!
We’re thrilled to hear you’re happy with both the app and our team. We’ll keep doing our magic to support you.
Application simple, efficace et support très réactif. Pour l'instant ca remplit mes attentes !
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que l’application répond à vos attentes et que notre support a été réactif. Notre équipe reste bien sûr à votre disposition si vous avez besoin de quoi que ce soit !
