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Awesome customer service. Very responsive
Thank you! We’re glad our support team could help quickly.
Great customer service!
Lovely to hear! We’re happy our team could provide a great experience. Thanks for taking the time to share this with us!
Installed the app today and the experience and support by Sebastian has been great. I recommend the app.
What a great way to start with Sufio! We’re happy to hear Sebastian helped make your setup a smooth one. Thanks for recommending us!
Great app!
Thank you for your review! We’re so glad to hear you’re enjoying Sufio and truly appreciate your support.
Very good app to help with invoice generation. Plenty of customization options, fair pricing and friendly and competent customer support from Sebastian when anything doesn't work perfectly. Will definitely stay!
Thank you so much for your kind review! We’re very happy to hear that Sufio is helping with your invoice generation and that you’re enjoying the customisation options.
Sebastian will be delighted to know his support was helpful. We truly appreciate your trust and are glad to have you with us!
De app doet wat het moet doen. De klantenservice is fantastisch. Je krijgt erg veel technische ondersteuning.
Doe zo verder zou ik zeggen!
Hartelijk dank voor uw mooie review!
We zijn blij dat de app doet wat u nodig heeft en dat u tevreden bent over onze klantenservice en technische ondersteuning.
Bedankt voor uw vertrouwen. We blijven ons best doen!
Great, responsive staff
Thank you for your kind review! We're delighted to hear you had a great experience with our support team. Happy to help!
Great app. We needed to show each discounted price on our b2b invoices and founded this app. Invoices can be translated into Japanese, but orders and other aspects were not fully supported. But after contacted customer support, they solved the problem! Quick answers, good communication.
However, it would be nice to be able to add columns as well as rows. Also, it would be great if it had more templates or if we could change the design in more detail. The address alone fills half the paper. We look forward to future updates.
Thank you for taking the time for your review and constructive feedback. Feedback like this is what helps our team recognize the needs of our users and expand our services.
I'm glad to hear our Support team was able to assist you with displaying the requested Japanese format.
I noticed your point about design changes, but I didn't see it come up in conversations with our team. Indeed, we can make many changes using our template editor on the Design → Edit Code page of your app. This feature allows you to customize the template of the invoice to add/remove content, change sizing, or relocate content.
Our Support team will follow up with you to discuss this with you and see what we can do :)
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice.
We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution.
Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
Easy to use and the team were very helpful in getting our invoice template set up with a few small customisations. Always responsive to emails and very happy with the app overall.
Thank you for the great feedback! We’re glad Sufio has been easy to use and that our team could help tailor your invoice template to your needs. We really appreciate your support and are happy to hear you’re enjoying the app!
