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We´re very happy with the updated Settings descriptions, they make it crystal clear what happens when auto–credit notes are enabled or disabled.
Huge thanks to Olivia and Veronika for their immediate, clear, and incredibly helpful support (and for following up on every question). Highly recommend Sufio for their usability and outstanding customer service!
Our team prides itself on finding solutions for our users and I am glad we were able to assist you :)
Falling behind other invoice apps by not allowing ACH payments via Stripe or other integration. Stripe accepts ACH, Sufio only uses credit card functions from Stripe costing users a much higher transaction fee. Enabling ACH would save us 2.5%+ on all invoice payments.
Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url.
The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"???
Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 5000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer???
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thanks so much for taking the time to leave this review. We really appreciate your honest feedback. While we’re glad to hear you find Sufio clean and simple, we’re sorry your overall experience hasn’t been as smooth or powerful as you’d hoped.
Just to clarify a few things you mentioned:
→ Sufio does support a range of invoice statuses—including created, paid, due, and partially paid—and we’ve made it easier to track these at a glance. You can see the total or amount due directly from the home screen, and use filters to sort documents by various statuses, including order and payment states.
→ We’ve also added advanced search and filtering tools. You can search by customer, product, invoice number, credit note, pro forma, and more—making it much easier to find what you need, even with a large customer base.
→ As for ACH payments—you’re absolutely right that they can offer lower fees. Unfortunately, due to Shopify’s partner terms, we’re currently unable to support ACH through Stripe in our integration. It’s something we’d love to offer, and we’re keeping a close eye on any changes that might allow us to revisit this in the future.
We know how important these kinds of features are, and we’ve been working hard to evolve Sufio into a more powerful and flexible invoicing solution. We’ve launched a lot of new features in recent years, many of which are listed on our Product News page if you’d like to check them out.
Thanks again for helping us grow and improve Sufio.
Very quick response, even quicker help, and the employee was very polite and helpful. I recommend Sufio and send my best regards to Lewis.
Thank you so much! We’re glad you had a great experience with our support, Lewis will love hearing this. We really appreciate your recommendation!
A very handy app with great customization options and excellent support. I’m very happy with the responsive and helpful support by Sebastian and Djimi.
Thanks a lot for the review! 💛 Happy to hear you’re enjoying the app. Sebastian and Djimi will love the shoutout!
Easy to use, for a small business like me its very sufficient.
I gave it a try and in 2 minutes I realised this is what I needed all along. It's super clean and just does the job you expect it to. No complicated processes or anything, just cleanly handles the invoicing!
Thank you so much for your review!
We’re really happy to hear it was a great fit right from the start and that everything works just as expected.
Amazing solutions. Fast customer service.
Developper team also is doing magic and up for any challenge.
Thank you for the amazing feedback!
We’re thrilled to hear you’re happy with both the app and our team. We’ll keep doing our magic to support you.
Application simple, efficace et support très réactif. Pour l'instant ca remplit mes attentes !
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que l’application répond à vos attentes et que notre support a été réactif. Notre équipe reste bien sûr à votre disposition si vous avez besoin de quoi que ce soit !
Been using this app daily and we love it and our customers love it too. Their support is incredibly helpful, and lightning fast. Highly Recommend.
Thank you so much for the kind words. We’re thrilled to hear both you and your customers are loving the app, and our team is always here if you need anything!
The first set up was very easy. Afterwards I needed some help. It was great service with rest of the integration of the app in our store. They reply and help is very quickly. We have a couple of request for some changes, and they will look into this for us. Very happy with that it will be taken into consideration for developing our wishes.
We’re so glad the setup was smooth and that our team could support you quickly. Thanks for your kind words and for sharing your ideas, we’re excited to keep improving the app with your feedback!
