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We zijn heel tevreden over de customer support van Sufio. Het team reageert snel en denkt actief mee in oplossingen. Ze hebben ons inmiddels al meerdere keren uitstekend geholpen met custom aanpassingen.
Hartelijk dank voor uw mooie review! Wat fijn om te horen dat u zo tevreden bent over onze customer support. Ons team doet altijd zijn best om snel te reageren en actief mee te denken over de beste oplossingen — geweldig dat de custom aanpassingen zo goed hebben geholpen. We waarderen uw vertrouwen enorm!
App used to work perfectly fine, but since today we get the error that we have reached our limit even though we should have 45 invoices left according to the app. Support has not responded within 6 hours, the only work around is to upgrade and pay more.... Quite disappointing experience
Thank you for your feedback and we're really sorry for the frustration this has caused; especially when you just needed to get a couple of invoices out quickly.
To clarify what happened: Your plan includes 50 invoices per month, and you’re absolutely right that the app showed you have 45 invoices left. However, the invoices you were trying to create are for orders from previous months (where your account already generated invoices for thousands of orders between April and July). Once the monthly limit was exceeded in those past months, the system can’t retroactively create new invoices for that period on the same plan; even though your current month still has allowance left.
I completely agree this can feel confusing from inside the app, and we’re already looking at how we can make these limits clearer so it doesn’t feel like you’re being blocked unfairly or pushed to upgrade.
We’ve reached out to you by email with a proposal to temporarily increase your invoice limit at no extra cost, so you can issue the two invoices you mentioned without needing to upgrade your plan. If you reply to that message, we’ll be happy to sort this out for you right away and make sure everything is working as you need.
Thanks again for sharing your experience; it helps us improve both the app and our communication. 🙏
I genuinely believe no webshop in the Netherlands (and likely many other countries) can go without Sufio. After testing numerous invoicing apps, this is possibly the only one that truly handles invoicing and credit notes properly.
Sufio is absolutely essential if you serve business customers who require professional invoices for their administration. While it took me a little time to get used to the interface, I now find it intuitive and efficient.
Beyond the powerful functionality, the support is outstanding. Incredibly friendly, fast, and knowledgeable. Sufio solved my invoicing headaches . Highly recommended!
Wow—thank you for such a thoughtful and enthusiastic review! It means a lot to hear that Sufio has become essential for your business, especially after trying so many other invoicing apps. We’re most glad the interface clicked with you over time, and even happier that our support team could help ease those invoicing headaches. We truly appreciate the recommendation and your kind words!
Sufio is a great addition for working with B2B orders on non-shopify plus stores. Being able to (auto) create Invoices for certain orders (based on tags) and being able to fully modify/clone/delete them afterwards is great.
Also useful for keeping track what invoices are paid, and what invoices are sill waiting for payments.
Support is quick and effective.
Thank you so much for your kind feedback!
We’re glad to hear that Sufio has been a valuable addition for managing your B2B orders, especially with features like automatic invoice creation based on tags and the flexibility to modify invoices as needed.
Sufio is a user-friendly tool for creating and managing professional invoices, and it offers a number of attractive features that significantly simplify the process of invoicing.
The interface is intuitive and easy to navigate, making invoice creation simple even for beginners.
Thank you for your nice review!
We're delighted to hear that you find our invoicing app helpful and user-friendly. :)
I had an excellent experience with Sufio! Their support team, especially Lewis, was incredibly responsive and helpful throughout the entire process. They guided me step-by-step in setting up my subdomain and resolving any technical issues. The team's patience and expertise really stood out, and I appreciated their fast and efficient communication. My invoices are now working perfectly, and the spam notification issue has been completely resolved. Highly recommend their service to anyone looking for reliable and professional support!
Thank you very much for your kind and detailed review! We truly appreciate it. :)
It was our pleasure to support you throughout the process of the subdomain setup, and we're delighted to hear that your invoices are now configured as desired!
We are using Sufio for a while, which works good for us, and we had to reach out to Sufio's Customer Service. The contact between customer service was very fast and they did what they said to do. So within a working day the setting were adjusted and our customer benefited from this change. Great Service.
Thank you for your review! We take pride in our support team's efficiency as we understand that time is so important when it comes to keeping things running smoothly in your business.
Let us know if we can assist you any time again :)
Sufio is great app that actually has a good solution for sending invoices that comply with all the rules & regulations. The team has been super helpfull in setting up some specific customizations that we need for our variety of customers. The team always responds fast but what I love above all is that the really think along and come with practical solutions & work arounds. For every business that wants to do their invoicing via Shopify AND according to the account rules, I can really recommend Sufio
Thank you so much for your review! We pride ourselves on bringing custom solutions to our users and are always happy to discuss merchant's individual needs so that we can seamlessly integrate with their store :)
We really appreciate your recommendation!
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice.
We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution.
Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
Easy to use and the team were very helpful in getting our invoice template set up with a few small customisations. Always responsive to emails and very happy with the app overall.
Thank you for the great feedback! We’re glad Sufio has been easy to use and that our team could help tailor your invoice template to your needs. We really appreciate your support and are happy to hear you’re enjoying the app!
