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Outstanding support from Michael at Sufio. Responded to our query quickly and had our code fixed swiftly. Verified that we were happy with the fix and was professional throughout. Would highly recommend.
Thanks a lot for these kind words! We were delighted to help you!
Please feel free to contact us if you need any further assistance. We are here for you! :)
The app is wrongly claiming and advertising to cover EU VAT validation and handling of B2B EU intra community supply purchases. It simply cant do it.
And I was very surprised that the app developers dont seem to (want to) understand the basic legal requirement regarding EU VAT regulations.
Since the tool does not change any prices after VAT validation in the frontend (!) the sufio support recommended us the exclude taxes from prices. This is an even worse solution, it is simply illegal in the EU to add VAT at the checkout, prices must be shown at any time inkl. VAT.
I know its shopifys fault that there is no VAT ID check possible during checkout but if your tool cant fix this stop claiming otherwise.
Furthermore one has to be clear that VAT IDs collected by the plugin are only added as a "tag" and thus are not shared through the shopify API and thus cannot be exported to any ERP.
Hi there,
We understand it is frustrating, but unfortunately this is simply how Shopify calculates prices when VAT is included.
It is not something that Sufio can have any affect on.
We try to explain this a bit in our article: https://sufio.com/articles/shopify/taxes/tax/include-exclude-taxes-product-prices/
You should just stop reading this and download it already. If your customers have even once asked for an invoice, this is the app that you need. It's super easy to use, the invoices are beautiful, you can control who gets invoices, and their service is impeccable. We use a ton of apps on Shopify, and this app, head and shoulders above others, does what it says it will and does it with flying colors.
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Thank you so much! 🙌 We really appreciate your support. Glad to hear you’re enjoying Sufio!
Easy to use, for a small business like me its very sufficient.
Application très bien faite et support de premier plan, parfait pour notre activité.
Merci beaucoup pour votre avis ! Nous sommes ravis que Sufio corresponde parfaitement à votre activité et que vous appréciiez à la fois la qualité de l’application et l’accompagnement de notre équipe.
Support is always there to help!
Thanks for taking a moment to leave us a review! 💛 We’re happy to hear you can always rely on our support when you need it. We’re just a message away whenever something comes up.
Great tool and customer service
Thank you for your kind words! It’s great to hear that you’re enjoying both the app and the service behind it. We’re here to keep things running smoothly for your invoicing.
Great app, Fast support and really good features.
Highly recommend
Thanks for the great review! We’re thrilled you enjoy the features and our fast support.
This app is very good.
The team is very helpfull, and also very fast!
Thank you for your review! We appreciate your kind words. If there’s anything more we can do to improve your setup, just let us know.
