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The Supliful Team has been a very supportive and informative aspect of my brand launch. Their representatives have always been professional, courteous and timely in their communications. The resources they make available to launch and compete in the nutritional supplements market are remarkable. I highly recommend their product, services and expertise!
We're truly grateful to hear that you are satisfied with the received support and the products we offer.
Thank you for choosing Supliful as your partner, and we're excited for the next chapter and continuous growth together!
Yours truly,
The Supliful Team
Our experience with Supliful has been simply outstanding. Their broad assortment of products has enabled us to provide a spectrum of choices for our clients which they appreciate. Even more importantly, their business model has made it possible for us to bootstrap and now scale our company from scratch with a minimum capital investment. It's been a great learning experience, connecting the dots, and it's so gratifying to see our brand being accepted. When there have been problems with connecting the dots, Supliful's staff has gone above and beyond the call of duty, making themselves available on weekends and nights to troubleshoot those rare urgent issues. I could not recommend their platform more highly!
Hi Action Potential Supplements,
Thank you so much for this incredible review - we truly appreciate the time you took to share your experience!
Seeing creators successfully build and grow their companies is exactly what we aim to support every day.
It’s also wonderful to know our support team has been there for you when it counted most. We always do our best to step in quickly on urgent cases and keep things moving.
Wishing you continued success and steady growth - and we’re always here whenever you need us!
Yours truly,
The Supliful Team
I soo want to love this company!!!!
They have good products. they got a great line up. its easy. its convenient but there is a huge issue. The processing time.
I have almost half a million followers in the health niche and i could sell LOTS of products.... but i cant get emails everyday from people asking if there package is being sent out.
Right now i have half a dozen orders and none sent out
2 orders were ordered 2 weeks ago. they were 3 days of processing and i got a email one of my products in my buddle was out of stock... i found out 3 days after they ordered! So those two orders must wait 2 weeks. The proper thing to do would be send out the 4 items and send out the 5th one when its in stock, but nope. all 5 items are on hold for 2 weeks now.
then last week i made a new bundle 4 products... i got a order on the 4th, the 5th, and the 6th.... today is the 10th and zero orders have been sent out! i have had 3 emails so far... "where is my package"
I dont know what to do.... do i find a new company. a new product. or what. but i dont want to start pushing products if this company cant delivery. 2-3 days is doable for processing, waiting 6 days for a tracking number is not!!
If i ordered something online on a wed. and next tue I did not get a tracking number id be pissed and never order again.... there business model is ruining my reputation .
If this processing time improves I will recommend them to my friends online ( I know huge accounts) and change this to a plus 5 . but waiting 6-14 DAYS not good business! 2-3 processing is normal. 6+ days is bad business
Eric A.
Conscious Health
Hi Conscious Health,
Thank you for the detailed feedback - we truly appreciate both your honesty and your willingness to work with us. We’re genuinely sorry for the frustration this situation has caused you and your customers.
One of the delays you experienced was caused by a product in your bundle - Colon Gentle Cleanse - going out of stock. While we work hard to keep inventory stable, some stock availability is outside of our direct control since certain products are sourced from external suppliers who may occasionally face technical or production issues. We try to be transparent that such situations can happen when using our service, but we absolutely understand how disruptive this is for your business. Our team is actively working to restore stock as quickly as possible.
At the moment, due to system limitations, we’re not able to split and partially ship bundle orders automatically. However, we can remove and refund the out-of-stock item and proceed with shipping the remaining products - just let our Customer Support team know via the chat bubble or at help@supliful.com, and we’ll handle it for you.
Regarding your February 5th and 6th orders - two have already shipped, and the remaining one is scheduled to ship today. Our standard processing time is 3–5 business days, and weekends don’t count toward that window - so these orders are still within the stated processing timeframe. So currently, you have only 2 orders on hold due to OOS, and the rest of the orders are either completed or scheduled to ship within the promised timeframe.
We truly value creators like you and the audience you’ve built, and we don’t take your trust lightly. We’re continuing to improve processing speed, stock visibility, and fulfillment workflows to better support scaling brands. We’d really like the chance to keep growing with you.
Yours truly,
The Supliful Team
Fulfillment is done in a timely manner. Whenever there is a mistake with the labels, they have been very helpful to make sure I fix it as soon as possible. I am beyond grateful for what they have done. The app is also super easy to use and upload to Shopify.
Hi T.O.P. Fitness,
Thank you so much for your thoughtful feedback! We’re really glad to hear that fulfillment has been timely and that our team was able to quickly support you with label fixes when needed. We work hard to keep the process smooth and efficient. We truly appreciate your trust and are always here if you need anything further!
Yours truly,
The Supliful Team
I don't usually write reviews, but this one deserves one star. I created a store based on one product, and the moment we get traction, runs out of stock. They then proceed to lie about the restock date 3 times, even going as far as to say it is in stock, then backtrack, saying it will restock in another three days. I haven't been able to fulfill any orders, even though they gladly take your money to pay for them. Incredibly unprofessional, and most likely the death of multiple businesses.
Hi Absorba,
Thank you for sharing your experience. We’re sorry for the inconvenience caused by the Hair, Skin & Nails Gummies going out of stock.
To clarify: Supliful operates on an on-demand production model, and while it allows small brands to start without upfront inventory, occasional out-of-stock situations can happen due to supplier-side production delays. We always provide the restock estimates given to us by the product manufacturer (we do not produce this item ourselves), and unfortunately, these dates were adjusted several times due to ongoing production issues outside of our control.
We fully understand how this can impact single-product businesses, and we sincerely apologize for the disruption. In situations like this, we always recommend adding a backup or alternative product to avoid downtime - in this case, the Hair, Skin & Nails Strips were available, and many sellers successfully switched to them during the outage.
We also want to clarify that our system automatically charges incoming orders, even if a product is currently out of stock - this is how the system processes orders by default. However, you can always reach out to our Support Team to cancel and request a refund either back to your payment method or as account credits.
If you’d like us to review your account setup or discuss better ways to avoid downtime in the future, feel free to reach out - we’re happy to help.
Yours truly,
The Supliful Team
I'm new with Supliful, so far, my experience has been fantastic. If you're uncertain about making the leap, have peace of mind that Supliful is aimed in a positive direction. Great product, service and overall logistics. Granted, I haven't tested them at scale, but from my understanding, other business owners have already pushed them to the limit, so the door is wide open for us. :D!
Hi Rhythm & Revive,
Thank you for your thoughtful review and for giving Supliful a chance. We’re glad to hear that your experience so far has been excellent and that our products, service, and logistics are meeting your expectations. We value your confidence in our direction and look forward to supporting you as your brand scales.
Yours truly,
The Supliful Team
Supliful is very user friendly , but the most important thing for me aside from quality, is responsiveness- anytime I email in with a question I am answered almost immediately. I have not met a staff member yet that has dropped the ball or tried to help in anyway they can. For me this is huge. It’s great to be partnered with a company that takes care of their current clients.
Hi Aura Lyyfe,
Thank you so much for your wonderful review! We’re thrilled to hear that you find Supliful user-friendly and that our team’s responsiveness has made such a positive impact on your experience. Providing high-quality service and support is incredibly important to us, and it’s great to know our efforts are resonating with you. We truly value your partnership and look forward to continuing to support you every step of the way!
Yours truly,
The Supliful Team
Supliful has been more than a 3rd Party App, their service feels more like they are a strategic business partnership. Their software and fulfillment services work almost flawflessly, as we have been using them for 3 months now without issues.
I have used their products myself firsthand too, and I find them to be as high of a quality as the claim.
Hi Worlds Best Supplements,
Thank you so much for your kind words! We're thrilled to hear that Supliful has felt more like a strategic partner than just a service provider - that's exactly the experience we aim to deliver.
It's also fantastic to know that both our software and fulfillment have been running smoothly for you, and that you’ve personally experienced the quality of our products. Your trust means a lot to us, and we’re excited to continue supporting your brand's growth.
Thanks again for being part of the Supliful community!
Yours truly,
The Supliful Team
The app is pretty good (fast and tends to work). However, there is an issue where if you cancel an order after a 2hr time frame, the Shopify Supliful UI (this app) will say Supliful Fulfillment accepted the cancellation request and the Shopify order successfully cancels, but it does not actually cancel on the Supliful side and they will ship the order. Further, Supliful will not honor refunds for orders of this manner despite the UI not reflecting reality. Just be mindful of this as you use it, the data may become out of sync between Shopify and Supliful and they will not do you any favors if this happens. Will update my review if this gets fixed
Hi Aerial Biotechnics,
Thank you for your feedback. We are happy to hear that you have been enjoying using our app, as this means a lot to us.
It is true that while the Shopify interface may reflect the fulfillment request being canceled, that doesn't mean the order has been canceled in the Supliful system.
Because we don't control Shopify's UI, we cannot prevent this mismatch directly. However, we always encourage users to double-check the order status in their Supliful account after requesting a cancellation in Shopify, especially if more than two hours have passed. That way, you can take action before the order is prepared and shipped.
We hope this helps, and always feel free to reach out to our support team at help@supliful.com
Yours truly,
The Supliful team
Have done over $250,000 in rev using these guys! Service is good, reliable, great support. Easy to work with. Supplements are really one of the best business models to start these days, so many different angles to take, and Supliful makes it really easy for you to get your foot in the door with whatever your brand vision might be.
Hi there,
Thanks so much for the kind words and for sharing your experience.
It's great to hear Supliful has been a solid partner for your brand, and we’re glad that our platform is helping you move forward with your vision. Appreciate having you with us and wishing you more success ahead!
Yours truly,
The Supliful team.
