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I strongly advise against using Supliful for your business needs. My experience with them has been consistently frustrating due to two major issues. First, they heavily rely on AI for customer service without being upfront about it, leading to circular conversations and unresolved problems. When you need real answers about your business, you're met with generic AI responses that rarely address specific concerns.
More importantly, their lack of transparency regarding labeling requirements has caused significant problems. As someone trying to run a legitimate business, I need clear, accurate specifications for product labels. Instead, I've received inconsistent information that has led to costly mistakes and potential compliance issues. When trying to get clarification, I'm again met with AI responses rather than actual help.
I've attempted to resolve these issues directly with the company multiple times without success, which has led me to file a complaint with the Better Business Bureau. Save yourself the headache and look elsewhere for your business needs. A company that can't provide basic human support and clear requirements isn't worth your time or money.
Hey there! We sincerely regret the difficulties you’ve experienced and appreciate the opportunity to address them. We emailed you a while ago to help explain the situation, but we’ll share here too.
Given the high volume of inquiries we receive, we’ve implemented AI to assist with most inquiries, particularly those involving frequently asked questions. This allows us to ensure timely responses to our customers. However, we fully recognize the importance of human interaction for complex matters.
As our customer, you always have the option to request to speak with a live agent, and our system will immediately connect you with one. Please try this next time.
In terms of product labeling requirements, we take your feedback seriously and aim to provide all necessary resources to ensure a seamless process. For comprehensive guidance on labeling, please refer to our Help Center articles here(https://help.supliful.com/en/collections/3045346-labeling-and-packaging) These resources contain detailed information about what is required and how to comply with the guidelines. If there are still questions or if clarification is needed, please don’t hesitate to reach out directly, and we’ll be happy to assist further.
We value our partnership and are committed to improving both our communication and the quality of our support. Thank you for bringing these issues to our attention, and we hope this helps address your concerns.
The app and the service itself is top notch. Can't fault it. The only reason I've decided against using it is the shipping costs for UK customers is too high to make the buy the products.
Hi Functional Drinks Club,
Thank you so much for your kind words and 5-star review! We're thrilled that you find our app and service top-notch. We understand that shipping costs can be a concern, and we're continually working to improve our offerings for all our customers, including those in the UK. Your feedback is invaluable, and we'll consider it as we strive to provide the best possible experience. Thank you again for your support!
Yours truly,
The Supliful Team
****** UPDATE ******
So here is my update on 7/24/2024. Customer services finally got back to me and was helpful. The process takes a little bit of time to learn but now that I understand it better it's fairly easy to use. I ordered my first samples and I'm excited to see how everything goes.
I'll update again once my samples arrive.
******************************************************
I just started using Supliful and already I'm not sure if I will continue with them. i sent two emails already asking question and still not one reply. They have great products but only give the bare minimum info about them for example the Manuka coffee does not state where the beans are from nor does it give the Unique Manuka Factor (UMF) or the Methylglyoxal (MGO) content. I created a custom label so I can add it to my shop but it doesn't tell me if it is in review or not. As stated I emailed twice asking these questions and have not gotten an answer.
For now I will not be adding the products to my shop as my customers expect high quality products but with prompt and reliable customer service. If i can't get answers then I can't provide my customers with the high quality customer service my brand is known for. Hopefully this gets addressed and I can add these coffees to my already amazing product lineup.
Hi Flavorful Brews,
Thank you for your feedback! Given that the review was posted after using the app for only 3 hours, and it would take you some time to create the labels as well, it looks like our team did not have the time yet to get back to you. Email response might take up to a few hours during peak hours. Also, all the information regarding the label review can be found in our Help Center, and we strongly encourage our users to walk through it before starting their brand journey. We hope your further experience with Supliful will be more pleasant, and we look forward to fulfilling your orders.
Yours truly,
The Supliful Team
I've been using this on-demand fulfillment service for a while, and it just keeps getting better. The addition of skincare and pet care options is something I’m really looking forward to exploring!
Hi Nailora,
We're thrilled to hear that you're enjoying our on-demand fulfillment service! We're constantly working to improve and expand our offerings, so we're delighted to hear that you're excited about the new skincare and pet care options. Thank you for your support, and we look forward to continuing to meet your needs!
Yours truly,
The Supliful Team
It takes care of everything from start to finish. If you can create your labels, you can be up and running quickly. We went from nothing to opening an online store with 30+ products in less than one business day. Hassle-free. Doesn't get easier.
Hi Pinnacle Health Supplements,
Thank you so much for your stellar review! We're thrilled to hear about your seamless experience and how quickly you were able to set up your online store with our platform. Your success story is truly inspiring, and we're delighted to have played a part in it. Here's to your continued success, and thank you for choosing us for your online store journey!
Yours truly,
The Supliful Team
High-quality products with great ingredients coupled with the ability of private labeling and drop-shipping is an awesome service by Supliful! We were able to create beautiful and professional labels with Canva - templates provided by Supliful. We highly recommend!
White Birch Wellness
Hi White Birch Wellness,
Thank you for the glowing 5-star review! We're thrilled that you appreciate our high-quality products, top-notch ingredients, and the convenience of our private labeling and drop-shipping services at Supliful. The collaboration with Canva and the provided templates made label creation seamless, resulting in beautiful and professional outcomes. Your recommendation means a lot, and we're committed to providing excellent products and services. If you need further assistance, feel free to reach out. Thanks for choosing Supliful—we look forward to supporting your business!
Yours truly,
The Supliful Team
My journey to find a supplement supplier offering personal branding options led me to Supliful, a choice I am thoroughly pleased with. Supliful stands out with its user-friendly services, including an array of ready-made store templates and customizable label designs, which made launching my supplement brand a breeze. Their customer service is exceptional, characterized by quick and effective solutions to any issues that arise. For anyone considering entering the supplement industry, I wholeheartedly recommend Supliful.
Currently, in the early stages of my brand's journey, my experience with Supliful has been nothing short of seamless. Their automated platform makes it easy to create product mockups and integrates smoothly with our online store. Impressively, we were up and running, achieving sales within two weeks of integrating Supliful's app with our Shopify store. The customer service team is not just responsive but also extremely supportive, enhancing our overall experience. The efficiency and quality of service provided by Supliful have left me wishing I had discovered them earlier.
Hi Root & Renew,
Thank you for your 5-star review! We're thrilled that Supliful has made your journey into the supplement industry seamless and efficient. Our user-friendly services, customizable designs, and responsive customer support aim to simplify the process for creators like you.
It's great to hear about your quick success, achieving sales within two weeks of integrating Supliful with your Shopify store. We're honored to be a part of your brand's early stages and appreciate your wholehearted recommendation.
Wishing you continued success with your supplement brand!
Yours truly,
The Supliful Team
Supliful is the perfect solution to test out different niche markets with minimal investment. Their team is very helpful and quick to respond for any question you may have regarding product information, label design, website set up, integration, etc.
Hi Rich Fit Bitch,
Thank you so much for the incredible 5-star review! We're thrilled that Supliful has been the perfect solution for exploring niche markets with ease and minimal investment. Our team is overjoyed that you found us helpful and responsive in addressing all your questions – product information, label design, website setup, or integration. Your positive experience means the world to us!
Yours truly,
The Supliful Team
I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.
Hi Shroom Sips,
We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture any of the products, sometimes we run into sourcing issues with the producers. Also, some products might be low on stock due to seasonal lack of ingredients. Nevertheless, we always ask our merchants to contact us when they see an increase in their sales so we can plan our restock accordingly to the upcoming volumes. We cannot make precise forecasting without knowing what is going on on your side.
We really hope you will give us another chance, and we will do our best to improve all aspects of our fulfillment services.
Yours truly,
The Supliful Team
The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.
Hi Western Arms,
All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not locate an inquiry from your email address. One of our support agents will contact you shortly to help resolve the issue.
Yours truly,
The Supliful Team
