SupportBot ‑ AI Support Chat

SupportBot ‑ AI Support Chat

Pricing
Free plan available. Free trial available.
Rating
5.0 (1)
Developer
Printube OÜ

Featured images gallery

  • Chat showing live catalog results and a cart with checkout
  • Chat answering a signed-in customer's order status question
  • Knowledge base sync status for products, pages and policies
  • Chat showing live catalog results and a cart with checkout
  • Chat answering a signed-in customer's order status question
  • Knowledge base sync status for products, pages and policies
  • Widget settings: brand colour, bot name and quick-reply chips
  • Conversations list with an escalated chat flagged and emailed
  • Analytics: volume, resolution rate and customer satisfaction

Answer support questions from your store content. Guide shoppers from discovery to cart.

SupportBot answers from a store's products, pages, blog posts, policies, and FAQs, including theme-rendered FAQs and localized storefront FAQ variants within plan limits. Every plan replies in the customer's language; the merchant admin is English. Growth and higher adds live catalog search, comparisons, variant choices, verified order and return status, and customer-requested cart actions. It adds to cart and hands off to Shopify Checkout. Unanswered requests can go to the merchant's team.

SupportBot answers from a store's products, pages, blog posts, policies, and FAQs, including theme-rendered FAQs and localized storefront FAQ variants within plan limits. Every plan replies in the customer's language; the merchant admin is English. Growth and higher adds live catalog search, comparisons, variant choices, verified order and return status, and customer-requested cart actions. It adds to cart and hands off to Shopify Checkout. Unanswered requests can go to the merchant's team. more
  • Answers from your products, pages, policies, blog posts, and FAQs
  • Finds theme-rendered FAQs and localized storefront FAQ variants
  • Guides shoppers with live product search, comparisons, and choices
  • Gives signed-in customers verified order and return status
  • Hands unanswered requests to your team by email or configured Slack

Languages

English

Works with

Categories

Pricing

Choose the plan that best fits your business.

Free

Free

Features

  • 100 AI replies per month
  • Automatic store content sync
  • FAQ builder (up to 5 entries)
  • Syncs 50 products, 5 pages, 5 blogs

Starter

$9 / month

or $79/year and save 27%

Features

  • Everything in Free
  • 300 AI replies per month
  • Full-quality answer model
  • Custom widget brand color
  • Tone of voice matching (text)
  • Human handoff by email
  • 250 products, 25 pages, 25 FAQs

7-day free trial

Growth

$29 / month

or $249/year and save 28%

Features

  • Everything in Starter
  • 2,000 AI replies per month
  • Live product search + cart actions
  • Order & return status lookup
  • Product recommendation cards
  • AI email drafts + insight report
  • No SupportBot branding
  • Slack handoff + PDF tone upload

7-day free trial

Pro

$79 / month

or $699/year and save 26%

Features

  • Everything in Growth
  • 10,000 AI replies per month
  • Priority support
  • Unlimited content limits

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    1
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
October 2, 2026

We set this up last week and it's already catching the usual questions. Shipping, returns, where's my order etc.... It only uses what's on our site, so it hasn't made anything up. If it's stuck it emails us.

Honestly didn't expect much from another chat widget, but this one sticks to our products and policies. People can add stuff to the cart in the chat too. Signed-in customers get their real order status. Works great overall!

Löfbergs Finland Oy
Finland
About 13 hours using the app
Printube OÜ replied October 3, 2026

Thanks for writing this, and for trying it on your real shipping and returns questions. I am glad it sticks to your own products and policies, and that signed-in customers see their real order status. If it ever gets stuck on something, it emails your team, and you can always reach me at support@supportbot.app.

Arte

Support

App support provided by Printube OÜ.

Resources

Developer

Printube OÜ

Tallinn, EE

Launched

September 2, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

  • Store owner

    Name, email address, phone number, physical address

  • Blog contributors

    Email address, IP address, browser and operating system

View store data:

Customers, products, orders, Online Store, Shopify admin

  • View customers

    Customer data

  • View products

    Products, collections

  • View orders

    All order history for the last 60 days, returns

  • View Online Store

    Online Store pages, theme

  • View Shopify admin

    Legal policies

  • View other data

    Locales

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