SwapBack Returns & Exchanges

Track merchant-reviewed return requests, replacement choices, and return PDFs.

Manage merchant-reviewed return requests inside Shopify Admin. Customers verify an order in your store-specific portal, choose items and track their request. Review decisions, record a replacement variant, create or attach return PDFs, save your return window and export CSV reports. Catalog sync starts after plan approval. SwapBack does not issue refunds or store credit, create replacement orders, reserve stock or buy postage; complete those actions separately.

• Store-specific return-request portal with order and email verification
• Review requests and record approval, receipt, and decline decisions
• Record a replacement variant choice without creating an order
• Attach merchant PDFs or create return-authorization PDFs without postage
• CSV exports, activity logs, and customer data-request packages