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Stay away from Yotpo... save yourself a lot of money and headaches. Select Okendo! Buyer Beware. I'm writing this review in hopes of preventing you the wasted time, effort and money that Yotpo cost our company. The platform is buggy, reporting is questionable and the Management team has no morals. They even went as far as to renew a contract that could not be renewed because they made material changes to the platform and never sent us a renewal notification while we were in the middle of new SMS provider evaluations.
I have been trying for weeks to get this set up on my website without any success. Someone sent one email I responded immediately and then back to ghostville. I have attempted to get support 8 times.
Awesome support from Nyle. Efficient and reactive in solving our issue. ALways a pleasure
I received great assistance from Rodney D today with updating a customer's account.
Nyle helped greatly!!! really helpful costumer service.
In general, the app works fine. It is, however, very unfriendly for multi-language websites. When acquiring you as a customer, they tell you that everything can be translated. It is only after onboarding that you find out it is not the case. There is a lack of documentation on translations, and some functionality can't be translated at all. Be aware.
Rodney D. was super helpful in helping me configure and set up the new Yotpo Spotlight feature!
We use Yotpo for loyalty and reviews. They've been a great partner for us! They were extremely helpful during our migration to Shopify this spring, and any time we need assistance, they respond quickly and are always helpful. Today I had an urgent issue to try and resolve for a customer and Nyle helped me get it corrected in just a couple of minutes and even went above and beyond for me.
Aside from how great their support is, their Loyalty platform has been great for us compared to older ones we tried over the years. 10/10
nyle was a great help!
Super responsive and polite support. Stephanie resolved my inquiry really fast, literally in a few minutes - 5/5 stars :)
